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Hi,
I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.
When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.
Can anyone tell me how show these shared account folders in my favorites?
Thanks
CM
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is absolutely essential, I have people requesting to change email providers JUST because of this.
I'm happy to go poke people to get this oversight fixed ASAP, any thoughts on where and who else needs to be shown that a key feature is missing?
I tried this also, and I don't think by adding favorite and naming the mailbox, that what you are seeing is the inbox. Infact it seems to just be basically searching for emails to/from that address. I can see by the "in folder" tags that the emails displayed are from any number of folders (sent, deleted etc). So it seems to be more of a search than to promote a folder to favorites like you could do before.
I have 5 shared mailboxes which I need to monitor. My personal mailbox is the least interesting, frankly I work out of the others. Even the Inbox on those shared mailboxes are not of interest to me. Under each mailbox I have certain folders allocated to me, those are the ones I need to watch, so promoting them to favorites is the perfect solution. Now I have to basically extend all the mailboxes, folders and subfolders to monitor the ones I need. It's totally inefficient.
I'm really surprised at the response to my simple ask. It's nice to see others have similar workflows and concerns about changes. I know this is WAY late but attached is an image how my "Favorites" area currently looks on my side bar with the 3 inboxes I can manage [1 is my main account, and 2 of them are shared with me from my IT department]. This is effectively what I would like to be able to do with the new version of Outlook. It's honestly the single thing keeping me from switching. That inability to drag/drop my favorites into a single spot for easy access.
Many Administrative Professionals effectively manage shared mailboxes for their executives and teams by using the Favorites feature in the Outlook client version. Removing this functionality in the "New" Outlook 365 version now reduces their ability to be perform with efficiency.
Adding the entire shared mailbox to favorites, results in a chaotic view as all emails are combined; e.g., sent items, inbox, etc. are all mixed together. Trig242's screenshot example is a much more efficient process that allows users to have increased productivity.
Another loose in new outlook is the PST connection for local archive. Is a great limitation