"New" Outlook: Add Shared Mailbox to Favorites

Yeah, I assumed you meant this. This is indeed another annoyance. I, fortunately, do not need to do this that often. When I do, I fire up the old Outlook to do so.

I feel for you if you need to do this frequently 😿. I would look for a feedback portal post about this, and upvote it. I hope that they add this, too, but it's probably unlikely due to this one being solely online versus utilising local PSTs and OSTs. Fingers crossed that they do, though 🤞🏽

UPDATE

Check out here: https://feedbackportal.microsoft.com/feedback/search/89a8afa3-2e1c-ec11-b6e7-0022481f8472?q=allow+dragging+between+accounts

I am going to go through and upvote all relating to this. There are several about the inability to drag to your desktop (or file Explorer in general) too, which is another missing feature / annoyance.

Ah, OK. I did notice that groups can be pinned, but there was a key feature of Shared Mailboxes that is missing in groups. I cannot currently remember what that feature is, though, lol.

Thanks! I have gone and upvoted over there.

As for doing this regularly, we drag emails from one inbox to another all day long. Our users could email the intake mailbox for our ticket system directly, and occasionally they do, but usually they email our help desk team's shared mailbox. The advantage of having us triage the emails is that sometimes they simply aren't something that requires a ticket, often because they aren't IT issues.

We have a plan this year to educate and push people toward the web portal for our help desk, partly because then the system could offer them solution documents, preventing them from needing our support.

I personally use new outlook for my own mailbox, (even though it shows up in Old Outlook) but that's because I LOVE the Sweep feature. Sometimes I use it in OWA still but more often than not, I use it in New Outlook.

I have upvoted too