"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

203 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-05-16T15:06:33+00:00

    Hi Trig242,

    Good day.

    Hope you are doing well. Thank you for posting in Microsoft Community.

    According to your description, I will share some information with you, currently new Outlook for Windows experience is developing by our related product developer team. Therefore, you may need to use Support option via selecting Help menu under the new Outlook for Windows, this way, you may need to contact our app support team to submit your this situation directly to our product developer team. They can further investigate few things based on your submitted information. They can also develop some convenient options in new Outlook for Windows in future based on users' valuable suggestion and ideas. Our product developer team also need some suggestion from users side to improve new Outlook experience. Your feedback is very important for them.

    I will also share feedback portal URL so that you can submit your feedback directly to our product developer team: Microsoft Feedback portal

    I would really appreciate your kind cooperation and precious time.

    Sincerely,

    Darpan

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-06-28T14:20:22+00:00

    Is there any new development on this topic?

    The new outlook is looking great, but that one part make the program no good for work related mails.

    Kind regards,

    Morten

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments
  3. Anonymous
    2023-06-29T01:33:01+00:00

    Hi Morten,

    I am also interested in the outcome of this conversation.

    Just to clarify, are you referring to the new Outlook desktop view or the Outlook PWA (online app) version? It is the latter that I am having issues with for the same above-mentioned issue.

    Regards,

    David.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-06-29T19:31:08+00:00

    Hi David

    I only use the desktop app, I try not to use the online app. It feels just as bad as outlook android 😣.

    Regards

    Morten

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-07-12T12:56:31+00:00

    I am also interested in this, I have the same problem. Without this option, it is not usable.

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments