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Hi,
I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.
When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.
Can anyone tell me how show these shared account folders in my favorites?
Thanks
CM
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Here is the strange thing! on one of my computer it works fine, when I rt. click on the inbox i get the option to add to favorite. other computers the option does not show up? not sure why
At the start of this I had to monitor my help desk inbox and drag emails from it to another mailbox to create tickets. Several months ago my manager decided EVERY email would become a ticket (we just changed the mailbox the system was watching) and this meant I no longer need this feature for myself BUT I have people every week who bug me about using the new outlook and most of them do need this feature so I sure hope they roll this out faster!
Yup that's my line of thinking is that a minimum client version is required then there may be a server-side requirement as well. I've held off for 2 years it feels to get this feature and it's on my new Outlook client.
Could it be that when you're forced to the new client, that has a server side version that includes this feature on OWA? I say that since my desktop client hasn't forced upgrade yet.
There was a site linked above in this thread showing the roll out progress. I'm not convinced it's a specific version of the app (which I think is bizarre in and of itself) but the link does show that roll out is still in progress.
My guess is it's out there for some people and we will all get it in the next while.
Yeah, it seems like fake news that it is being rolled out.
You are on a newer version than me. I am on 1.2025.219.400 (Production).
I am a Windows Insider, and an Office Insider, but there appears to be no way to sample Insider builds of the new Outlook.