"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-07-21T14:27:43+00:00

    Yes, I also use my Inbox and have 3 other Inbox from Shared Folders, which are very important to me to have them focused on Favorites.

    And without this feature I can't move to New Outlook :(

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  2. Anonymous
    2023-07-18T13:54:55+00:00

    I have the same problem. I'm on a help desk and have my own mailbox, plus a helpdesk mailbox and finally a mailbox that is a gateway into our ticketing system.

    When someone emails the help desk I look at the message and decide if it's going to become a ticket and drag into the inbox in another shared mailbox. In the "old" Outlook I pinned the inboxes of all these shared accounts to my favorites. Without this ability I will NEVER switch to the new one unless there's simply no option not to.

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  3. Anonymous
    2023-07-13T05:48:47+00:00

    I have the same issue as this and the speed of Microsoft to develop this is frustrating.

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  4. Anonymous
    2023-07-12T12:56:31+00:00

    I am also interested in this, I have the same problem. Without this option, it is not usable.

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  5. Anonymous
    2023-06-29T19:31:08+00:00

    Hi David

    I only use the desktop app, I try not to use the online app. It feels just as bad as outlook android 😣.

    Regards

    Morten

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