"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

203 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-10-25T06:25:19+00:00

    Adding a mailbox to a favourite in that way seems to be a filter for emails that YOU received from that mailbox. It's pretty useless.

    I also desperately need to see the INBOX at least of several shared mailboxes.

    Agreed,

    Aboslutely useless, I've just messaged my colleagues to say 'Good news' you can add the shared mailboxes in as favourites on new outlook, but now were going to miss most of the emails as its not sharing the inbox its filtering only emails ive previously responded to in the old version of Outlook!

    We need to genuinely share an inbox, genuinely see how many emails haven't been responded to etc. It costs us £11 per user per month and the only app we really use is One drive and Outlook, we rarely need to use anything else as we have apps for all the things that we do, looks like we might be needing a new email app too now.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-10-16T08:54:35+00:00

    Following, me too!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-10-16T08:22:46+00:00

    Adding a mailbox to a favourite in that way seems to be a filter for emails that YOU received from that mailbox. It's pretty useless.

    I also desperately need to see the INBOX at least of several shared mailboxes.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2023-08-21T17:03:43+00:00

    I will also share feedback portal URL so that you can submit your feedback directly to our product developer team: Microsoft Feedback portal

    I would really appreciate your kind cooperation and precious time.

    Sincerely,

    Darpan

    Sadly, my GCC account is blocked from the MS Feedback Portal. Sigh...

    This is a HUGE step backwards for Microsoft. They try to make the OS look like Mac. They try to dumb down Office to make it look like Google. They even added a button without the desktop version of Outlook to open the cloud version of Word. Can't wait to see what is next. (Actually... I can wait)

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-08-09T03:28:47+00:00

    Hi Microsoft,

    I would like the Shared Mailboxes to be able to be added to my favourites, and removed from favourites, at will in the new Outlook desktop app.

    I currently have access to my own email and 5 shared mailboxes through my work. Depending whose role I am assisting at any given time, will affect which inbox/es I need to be able to monitor and access quickly from my favourites at any given moment.

    Please add the favouriting to the new Outlook desktop so that I can continue to work as I do now - efficiently!

    Thank you!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments