"New" Outlook: Add Shared Mailbox to Favorites

Oh, wow. If it is truly not something they are actively working to resolve, it really is absolutely baffling.

Microsoft are [painfully] slowly, literally years, to resolve huge productivity deal-breakers that they cause. This is not being able to ungroup taskbar items all over again.

I have said this so many times, but the Windows developers cannot possibly be using Windows as their development machines. There is absolutely no way they can otherwise there is no way on earth they would have let that go on for so long. Being a developer, having to hover over a VS Code icon to then find the right instance of the many projects I am working on at any one time, cost so much time over the past years.

The inability to pin Shared Mailboxes folders causes a similarly painful experience, again, a huge productivity breaker. Similarly to my comments above, the developers programming this new Outlook cannot possibly be using is as an email client and utilising Shared Folders. Ether that, or they barely have any folders or accounts.

I have three different M365 licences, so, Shared Mailboxes are a huge scroll down to the bottom of hundreds of rows, even if I collapsed every folder, so if I want to check these mailboxes it is an absolute nightmare.

If they are not going to add this feature, they should at least allow the same functionality that was possible in the current / old Outlook, where you can actually add a Shared Mailbox" to Outlook as if it was a licenced account. You cannot do his in the new Outlook.

Worst-case scenario, we should, at the very least, be able to add them as IMAP accounts. This should be possible by using:

• Incoming mail server: outlook.office365.com
• Outgoing mail server: smtp.office365.com
• Username: Your email address and the shared mailbox address separated by a backslash (), for example, ******@contoso.com\******@contoso.com
• Password: Your email password

However, when trying to do this with the new Outlook, you cannot specify the IMAP username, which is what we would need to change, it will simply attempt to authenticate using the shared mailboxes address that was entered in the previous step 🤦🏽‍♂️

Other people cannot add IMAP accounts for this same reason: https://answers.microsoft.com/en-us/outlook_com/forum/all/new-outlook-app-how-to-add-an-imap-account-with/ef47acb7-b37a-4813-88c5-96899262813b. In any email client you have ever used, you have ALWAYS been able to define an IMAP username, separate from the email address. It really is baffling that they "forgot" to add this field.

Umm yeah this is a real pain. We looked at maybe using Groups because Groups can be added to favourites but for managing mailboxes like accounts@, or our health monitoring accounts, this just doesn't really cut it when you need to archive information.

What's worse, is that this feature is not even under development right now. When I've checked the feedback portal the best answer so far has Microsoft considering this, which means that this isn't even a feature they are fixing yet.

So for anyone that thinks this feature is going to return soon, it's looking VERY unlikely.

Microsoft when do you plan forcing everyone on to the new Outlook? Isn't it this month? Where is the feature parity that we would expect from an update?

There are all sorts of other bugs where images aren't showing inline etc., but seriously, not being able to add a shared mailbox's inbox is actually causing us productivity loss as a result.

This is not just impacting us. We have over 70 other businesses across at least 2,000 seats that we know of who are not happy by this change.

It's very important for me and my customers to have some shared folders in favorites . Is possible from any older outlook version like the save as in attachments

This really needs implementing it. It's no longer Outlook Preview, so it's baffling it's still not a feature.

There seem to be a lot of users like us that have lots of email accounts and shared mailboxes. The inability to pin these to favourites affects productivity immensely.

It's so easy to miss emails when you have a so many accounts with lots of pined folders for each.

They seem to have removed the "Feedback" button now, too, now that it is no longer "Preview".

following for updates.