"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-01-18T12:00:29+00:00

    Do you think anyone at Microsoft is reading this? :-)

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  2. Anonymous
    2024-01-18T11:47:12+00:00

    The whole shared mailbox piece is just rubbish in New Outlook. I keep toggling it across, seeing now improvement on the shared mailbox provision and toggling back.

    The whole inability to pin favourites completely stopped the use of New Outlook, even if we take out the mix of how hard it is to admin shared mailboxes in the that new look and feel.

    It is impossible to use. Can you please make this work for those who use them everyday.

    As a IT support analyst, I have access to 4 shared mailboxes, and in its current state I can't use new Outlook.

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  3. Anonymous
    2024-01-12T08:03:05+00:00

    I did it 👍

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  4. Anonymous
    2024-01-12T04:19:27+00:00

    Please upvote this in the Microsoft 365 Developer Platform: Outlook Monarch: Allow adding shared mailbox folders to Favorites - Microsoft Community Hub

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  5. Anonymous
    2024-01-12T04:14:05+00:00

    Many employees are reverting to the old Outlook desktop because of this. All of our employees manage multiple mailboxes and need to be able to instantly see when new emails come through by having it at the top of the pane. Without this visibility, the team keep missing emails because they have to scroll down to see if there is new mail. Being able to favourite mailboxes/folders is a must and we cannot use the new Outlook if this function is not fixed/added.

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