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Hi,
I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.
When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.
Can anyone tell me how show these shared account folders in my favorites?
Thanks
CM
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Oh, wow. July 🤦🏽♂️😿. So, another 6 months of extremely poor productivity!
Extremely frustrating.
I have had to set up a rule from some of my critical Shared Mailboxes, to forward emails to my primary account. This ensures that I do not miss emails.
This is one of the features that is holding me back. The interface looks good, but I will need to manage 2 shared inboxed and the fact that you can't edit the favourites is not boding well for the Web client approach.
They could have given pined folders, as I have a lot of folders that I probably should simplify. I suppose this will cover the users that don't use more than one email and are not a heavy user. But outlook should have some power user features.
By the look of the road map, this had been out since August
https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=164199
it also looks like they are going to add them as a different account. We may be getting a permanent fix in July (assuming you don't have to have two instances of outlook open):
https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=375635
Adding my two cents to this thread and following it as well. This is such a basic function that "old" Outlook has had for years. How does Microsoft not think, "You know, I wonder if anyone needs to manage and see more than one inbox at a time that they are members of?"
Either way, scrolling down to all 5 of my shared mailboxes, just to see the inbox, is archaic. I am not a programmer but looking at some of these threads, this is a BASIC function and a huge feature to not include. Thousands of people need quick access to multiple shared mailboxes and seamlessly navigate between them all.
Please fix this.
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I have upvoted too