"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-04-11T15:58:42+00:00

    I use both a Mac and a PC for work, and I use the New Outlook on both. What is interesting / frustrating is that I can add my shared email folders to Favorites on the Mac Outlook, but not the PC Outlook. I've been surprised by how different the Mac and PC versions of the new Outlook are from each other, but even more surprised that the Mac version has functionality that the PC version does not.

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  2. Anonymous
    2024-03-27T13:53:05+00:00

    We finally have the "sort by category" fixed and I was happy to tell our people that "now we can switch", but no, only to discover that we can't add the Inbox of Shared Mailboxes to Favorites... Geez...

    Most of us (working with support or IT) has a bunch of Shared Mailboxes (I have 14 of them) and the current layout is ridiculous and not usable for us, so back to "old" Outlook again...

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  3. Anonymous
    2024-03-01T15:00:29+00:00

    Not sure what you would be automating. The problem is no visibility of the shared mailbox (which in our case is a paid account not a free one) without expanding an entire tree and scrolling forever.

    This should be a complete no brainer for Microsoft. It worked previously. The "mob" redesigned Outlook and broke it. They need to fix it. NOW would be preferable. A year ago would be even better, but NOW will have to do. Fix it and we can all move on to enjoying whatever flavor of features you added in New Outlook. In the meantime, we are all stuck on Outlook Classic and it is Microsoft's fault.

    This whole thing sounds like a repeat of New Coke.

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  4. Anonymous
    2024-03-01T07:12:56+00:00

    Hi,

    You could do that using Quick Steps. That is what I use for cleaning out the support box.

    But I also need the primary support box in my favorites
    Regards Sjoerd

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  5. Anonymous
    2024-03-01T03:06:39+00:00

    Check out the Feedback portal for this specific feature: https://feedbackportal.microsoft.com/feedback/search/89a8afa3-2e1c-ec11-b6e7-0022481f8472?q=shared+mailbox+favorites

    So many different posts regarding this yet the highest upvotes for one is only 206. I truly dont understand why this would of been left out of the new Outlook. Quite sad we have to submit feedback to get a feature added back. #MicrosoftFTW

    Everyone go upvote all of them! haha

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