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Hi,
I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.
When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.
Can anyone tell me how show these shared account folders in my favorites?
Thanks
CM
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
"Access to the Shared Mailbox requires the user's credentials and associated permissions"
Does this mean the credentials of the shared mailbox? If so, this is completely unworkable.
It has been pushed to January 2025, now 🤦🏽♂️🙈
If it helps any others who do not have too many Shared Mailboxes to manage, for now, I have started having multiple instances of [New] Outlook open, so that I can easily check on the Shared Mailboxes I monitor.
For those unsure, you can open multiple instances by middle button clicking on Outlook on the taskbar.
hopefully, this helps some others 'til they sort their lives out.
| Shared Mailboxes can be added as Accounts in the new Outlook for Windows. The Shared Mailbox will appear at the Account Level in the Folder list. Access to the Shared Mailbox requires the user's credentials and associated permissions. #newoutlookforwindows<br><ul style=""><li style=""><p data-prewrap="true"><span style="">Feature ID: </span>375635</p></li><li style=""><p data-prewrap="true"><span style="">Added to roadmap: </span>1/5/2024</p></li><li style=""><p data-prewrap="true"><span style="">Last modified: </span>8/6/2024</p></li><li style=""><p data-prewrap="true"><span style="">Product(s): </span>Outlook</p></li><li style=""><p data-prewrap="true"><span style="">Cloud instance(s): </span>Worldwide (Standard Multi-Tenant)</p></li><li style=""><p data-prewrap="true"><span style="">Platform(s): </span>Desktop</p></li><li style=""><p data-prewrap="true"><span style="">Release phase(s): </span>General Availability</p></li></ul> | Rollout Start: January 2025 |
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WOW more than 1 year and it is still not fixed. Why can't Microsoft just design "new" apps better?!?! Every single day I have to expand the shared mailbox as I can't even see the Inbox and if there is a new email. That's another issue but if we could add folders under shared mailboxes to our favourites it wouldn't be as much of an issue.
After testing some suggestions for adding my shared inbox to the Favorites in New Outlook, I chose to switch back to Classic and it requested feedback and after my submission of the feedback it offered a few references which one pointed to this Development issue and it's future release date October 2024. Let's hope this will be seen in a few months. :-)
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=388913
I'm with you all. I have two work email addresses, and in the classic outlook, that worked just fine. They each had their own entry in the outlook app.
Now, with the new outlook, I can only view the second email address under the "shared with me" tab. That's nowhere near as good.
And to make it worse, I can't even fix the problem by making the second email address, or that email address's inbox, a favourite.
This needs fixing soon.