"New" Outlook: Add Shared Mailbox to Favorites

Oh for sure there has to be a lot of smart individuals but overall Microsoft has dropped the ball and doesn't deal with ongoing issues in the "too hard basket". I've got Family 365 and my email/calendar/contacts are Google. If I could merge the 2 together and pick the functionality I wanted it would be an amazing product!!! Don't get my started on OneDrive it is worlds apart from Google Photos...rant over!!

What is strange is that clearly there are good talented hard working people there. Some of the functions/designs/thinking are great and worth respect but at the same time, in the same product its as if they completely ignore what the client could need and just go with something "cool" or "easy", "etc".

Some times, problems are taken care of extremely fast and in an open and clear way but some other times, they are just ignored or maybe shelved for half a decade for reason unknow.

What strike me as weird is that the (new) windows 365's apps are supposed to be the new wave of apps that the client HAD to use (such as Teams) but then there is Outlook or Entra where they advise you to also swap but the products aren't ready and lack clear necessaries functions and they leave the old ones up.

Yep agreed...it is meant to be better not worse. Yes there are some good features but for how I use it daily it's not as usable that's for sure. I've come to accept that Microsoft isn't good at designing a user-friendly application. On a side note, I saw that they have half fixed the "Accept but do not send a response" ongoing issue for many years but still defaulted to "Email Organiser". Most want to accept the meeting but not bombard the organiser with even more emails than they currently get...Such a joke!!!!

I don't even understand how such a bad application is released under the office365 package for businesses. This application only has one thing better than the older one which is looking better. Functionality wise, it's like it was developed by an entry level software developer who has absolutely no idea about the real world work flow and what options shoud be available for users to do their daily jobs.

To be honest, it's probably a bad idea to blame the guy who developed. Surely there a senior member that looks at the product and approves it. Whoever approved this needs to be fired and maybe a job at mac donnalds its more suitable.

Absolute **** to put it mildly

This worked for me. I have the shared mailbox in my favorites, and then if I scroll down underneath my regular mailbox, it has the shared mailbox and all the folders within. This will work for me! Thanks!

However, I just found out that the ability to add, remove or customize columns in the message list is not supported in New Outlook - considered for a future release. This is not helpful for me at all. Going back to Old Outlook.