"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-06-14T17:45:14+00:00

    is there any good news about this it is making me go crazy

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  2. Anonymous
    2024-10-25T11:51:08+00:00

    Wow!!! Almost 18 months since this thread started and this basic functionality has still not been addressed. As previous users have said this single item alone restricts me moving to the new version as it is making my workflow harder than it needs to be.

    Please sort it MS

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  3. Anonymous
    2024-02-21T12:29:33+00:00

    Hi Darpan,

    It's nearly 10 months since your update, and as you can see from the thread this is a pretty significant issue.

    Do you know when the changes will be implemented, it's been out of preview for months now and some of our newer laptops are being pushed onto the 'new' Outlook. Thankfully you can revert from the Help tab (for anyone who didn't know) but that shouldn't have to be the answer.

    The UI doesn't help either, as you need your inbox expanded just to see the 'shared with me' area. I'm going to wear out the scroll wheel on my mouse at this rate!

    Cheers,

    AK

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  4. Anonymous
    2024-01-20T03:50:43+00:00

    Adding my two cents to this thread and following it as well. This is such a basic function that "old" Outlook has had for years. How does Microsoft not think, "You know, I wonder if anyone needs to manage and see more than one inbox at a time that they are members of?"

    Either way, scrolling down to all 5 of my shared mailboxes, just to see the inbox, is archaic. I am not a programmer but looking at some of these threads, this is a BASIC function and a huge feature to not include. Thousands of people need quick access to multiple shared mailboxes and seamlessly navigate between them all.

    Please fix this.

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  5. Anonymous
    2023-06-29T01:33:01+00:00

    Hi Morten,

    I am also interested in the outcome of this conversation.

    Just to clarify, are you referring to the new Outlook desktop view or the Outlook PWA (online app) version? It is the latter that I am having issues with for the same above-mentioned issue.

    Regards,

    David.

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