"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-02-19T21:23:00+00:00

    Right-Click on the Inbox, or any other folder, and Add to Favourites.
    You can also click on the three-dot menu of the folder.

    This works on any folder in all my shared mailboxes.

    Only on the Desktop App - Outlook 365. It does not work on the web version or the PWA (i don't know if these two are the same).

    Doesn't work for mailboxes under "Shared with me", just your own, which is the entire problem. (Appears to be build 2025-1-20 on my PC so maybe there's a newer build?)

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  2. Anonymous
    2025-02-19T20:24:06+00:00

    Right-Click on the Inbox, or any other folder, and Add to Favourites.
    You can also click on the three-dot menu of the folder.

    This works on any folder in all my shared mailboxes.

    Only on the Desktop App - Outlook 365. It does not work on the web version or the PWA (i don't know if these two are the same).

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  3. Anonymous
    2025-02-11T16:21:54+00:00

    Tom - Any chance you'd be able to share screen captures or describe the capability and how it works from a user perspective? Is it just a drag/drop into Favorites? A new menu item lights up? Etc..Thanks.

    Bob

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  4. Anonymous
    2025-01-16T12:10:04+00:00

    They must have heard us talking 😊

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  5. Anonymous
    2025-01-13T12:18:41+00:00

    OMG, seriously? LOL

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