"New" Outlook: Add Shared Mailbox to Favorites

Anonymous
2023-05-16T13:57:45+00:00

Hi,

I manage 3 mailboxes at work and made the mistake of switching to the new Outlook a bit early [my toggle to switch back is gone?] and it's totally messed up my workflow. I was able to find my shared mailboxes after several back and forth with my IT department. Now I need to add the inboxes of those shared mailboxes to my "Favorites" list so I don't have to scroll down constantly to work those accounts.

When I right click on the shared inbox there is no option to "Show in favorites" and I get the circle crossed out when I try to drag them into favorites. Also, in the Favorites folder when I click "Add to Favorites" it brings up something wonky, and mailbox folders don't appear to be an option.

Can anyone tell me how show these shared account folders in my favorites?

Thanks

CM

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-07-27T22:14:08+00:00

    This seems to be a major oversight. MSFT spent years convincing people to pin things to favorites because they didn't want to redesign the interface. Now that they have redesigned, well rewrote, the interface, they eliminated this functionality. Most people I know have to handle multiple mailboxes. It's not just a small # of people.

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  2. Anonymous
    2023-06-28T14:20:22+00:00

    Is there any new development on this topic?

    The new outlook is looking great, but that one part make the program no good for work related mails.

    Kind regards,

    Morten

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  3. Anonymous
    2023-07-12T12:56:31+00:00

    I am also interested in this, I have the same problem. Without this option, it is not usable.

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  4. Anonymous
    2023-07-18T13:54:55+00:00

    I have the same problem. I'm on a help desk and have my own mailbox, plus a helpdesk mailbox and finally a mailbox that is a gateway into our ticketing system.

    When someone emails the help desk I look at the message and decide if it's going to become a ticket and drag into the inbox in another shared mailbox. In the "old" Outlook I pinned the inboxes of all these shared accounts to my favorites. Without this ability I will NEVER switch to the new one unless there's simply no option not to.

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  5. Anonymous
    2023-08-08T16:55:31+00:00

    Microsoft please fix this issue asap...

    The "New" Outlook looks pretty neat, but missing the functionality to add folders of shared mailboxes to my favorites is 100% a deal breaker. Not only for me, I'm 100% sure that over 50% of my customers use the favorites, not only to switch fast between shared mailboxes, but to have an overview of the unread messages of the important folders.

    I have over 10 shared mailboxes I have to look in, I'm using my favorites over 80% of the time, not having this feature will hit my productivity hard...

    Until this is fixed I'll refuse to move to the "New" Outlook

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