When sending emails from QuickBooks with Outlook, edits are discarded and the mail is sent as created by Quickbooks.

Anonymous
2022-10-18T02:15:10+00:00

The Outlook bug in this year-old thread is back.

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f

Steps to reproduce:

  1. Create invoice in QuickBooks, click "Email" button.
  2. A draft email is created in Outlook from your default invoice template with the invoice attached.
  3. Edit that email - add or remove text, and send.
  4. Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS.

This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-10T18:47:58+00:00

    Hello...I needed to create the key...A Dword32 key with a value of 0. And a reboot was necessary as well.

    Worked immediatly

    Thanks!!

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  2. Anonymous
    2022-11-10T18:56:34+00:00

    Andrew, all,

    I was finally able to get a repro and an IDNA trace. We have provided that to Dev and it is being investigated. I will post back when I know more.

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  3. Anonymous
    2022-11-11T00:54:51+00:00

    We realized this problem just recently. Because yes....you assume what you typed is what was sent!

    Is there any fix yet?

    It is embarrassing to have sent an email with a canned message that was erroneous to the client. when you thought your customized message was used. I can't tell exactly when this broke. Maybe 10/17/22 or so.

    PLEASE PRIORITIZE!!!

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  4. Anonymous
    2022-11-12T22:45:21+00:00

    Thanks!! Since the last QB update none of my customers let me know that my emailed text was reverted to the template. Thanks for the help!!

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  5. Anonymous
    2022-11-14T14:40:56+00:00

    Thanks for sharing your findings, Janese.

    @Andrew, all, are you still able to repro with the latest QuickBooks update? I installed QB updates, but my version did not increment, 33.0.4003.0. I'll do some more testing later today to see if I can still repro too.

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