When sending emails from QuickBooks with Outlook, edits are discarded and the mail is sent as created by Quickbooks.

Anonymous
2022-10-18T02:15:10+00:00

The Outlook bug in this year-old thread is back.

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f

Steps to reproduce:

  1. Create invoice in QuickBooks, click "Email" button.
  2. A draft email is created in Outlook from your default invoice template with the invoice attached.
  3. Edit that email - add or remove text, and send.
  4. Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS.

This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-04T21:33:40+00:00

    Those are similar but not the same as what I was given. I only had the one key, not the WoW6432Node one, and it was enough for me. I would say that is unlikely to be a permanent fix, also. There's some change that MS is pushing out - this key allows you to opt out of the change temporarily, I guess, but once the experiment becomes production code, the "Override" won't work anymore I bet. That's why you should open a ticket and get the key - the more MS knows this is an issue, the better. I'm not trying to be difficult here - I explicitly asked if I can distribute the key and they told me no, so I'm trying to honor that while I'm working with them.

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  2. Anonymous
    2022-11-04T21:39:55+00:00

    Also, my ticket number with MS is 33417431 - perhaps referring to that will help them locate the key for you?

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  3. Anonymous
    2022-11-04T21:44:51+00:00

    No worries at all and I respect you honoring your word.

    My problem is that I have talked to 2 different Microsoft techs today on 2 different tickets and neither one knew anything about a registry key and told me to follow the intuit thread posted here. But it is clear none of those fixes will work. I have no idea who to talk to since this appears to be the classic finger pointing with intuit and Microsoft.

    Thanks again for your help

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  4. Anonymous
    2022-11-04T21:54:33+00:00

    Thank you so much for providing that. I will reach out again and see if this helps my case. It is just odd to me that a non subscription product like this (outlook 2019 retail using Google workspace) would be affected by a feature change Microsoft is making. I was not aware outlook still reaches out to Microsoft for things like this.

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  5. Anonymous
    2022-11-07T21:45:01+00:00

    HUGE thank you to you for providing that ticket number. I was able to speak with Microsoft support today and they gave me the registry key and it solved the issue. Hopefully it does not break again.

    But truly thanks!!

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