When sending emails from QuickBooks with Outlook, edits are discarded and the mail is sent as created by Quickbooks.

Anonymous
2022-10-18T02:15:10+00:00

The Outlook bug in this year-old thread is back.

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f

Steps to reproduce:

  1. Create invoice in QuickBooks, click "Email" button.
  2. A draft email is created in Outlook from your default invoice template with the invoice attached.
  3. Edit that email - add or remove text, and send.
  4. Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS.

This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-10-18T09:11:24+00:00

    Hi, Andrew

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    According to your description, the issue of your concern that the sent email from QuickBooks cannot be edited in Outlook if my understanding is correct.

    Based on our searching from QuickBooks official forum, please refer into here - Private Message .

    Thanks for your time and your understanding would be highly appreciated.

    Sincerely,

    Alex | Microsoft Community Moderator.

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  2. Anonymous
    2022-10-18T16:54:38+00:00

    per PM - I think this is an Outlook issue. If you look at the thread https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f?page=3 , a previous Microsoft person said this was related to an Outlook feature.

    Note that just flipping the mail from HTML to RTF and back is enough to get the edits to stick, so I do think this is in Outlook. ![](https://learn-attachment.microsoft.com/api/attachments/b0eb41d2-a8a9-4aaf-8998-f9ce41bfa462?platform=QnA

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  3. Anonymous
    2022-11-03T19:38:21+00:00

    Hello...Has anyone found a fix for this issue? Quickbooks Enterprise V21 started doing this recently and we sent several emails out with very important edits that never made it to the recipient resulting in huge issues for us. This happens in outlook 2016 and 2019. If we switch it from HTML to Rich text in the email compose box the changes are kept. However, we need to do this for every email we send via quickbooks. The trick someone mentioned about switching from HTML to RTF and back again does not force it to stick.

    Are there any fixes for this issue? We can upgrade to V23 of QB Enterprise but do not think that will resolve it since it seems like an outlook issue.

    Thanks for any help

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  4. Anonymous
    2022-11-03T19:58:23+00:00

    It's definitely an Outlook issue. I'm working with Microsoft support on it. There is a regkey they can give you that fixes the problem by preventing some change that they have been making from taking effect. They told me not to distribute it.

    Until the fix is out, save to draft, *close the mail*, and reopen or flip to RTF and back to HTML seems to be the workaround.

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  5. Anonymous
    2022-11-03T20:23:28+00:00

    Thanks for your reply..At least we have some sort of a workaround but our customer will not be thrilled..Thanks for the confirmation.

    I am wondering if I can open a ticket with Microsoft to get that regkey..

    Again, thanks!

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