When sending emails from QuickBooks with Outlook, edits are discarded and the mail is sent as created by Quickbooks.

Anonymous
2022-10-18T02:15:10+00:00

The Outlook bug in this year-old thread is back.

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f

Steps to reproduce:

  1. Create invoice in QuickBooks, click "Email" button.
  2. A draft email is created in Outlook from your default invoice template with the invoice attached.
  3. Edit that email - add or remove text, and send.
  4. Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS.

This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-08T06:02:29+00:00

    @drowningfish This may work, but at a significant cost in performance. The most effective workaround I've found is just a couple of clicks, change mail format to RTF and back to HTML - this "sticks" the changes. It does have to be done for every QB email, but turning off cached exchange mode is going to make Outlook, and especially searches, quite a bit slower.

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  2. Anonymous
    2022-11-08T01:19:10+00:00

    The only fix that worked for me was to turn off Cached mode in Outlook:
    File, Account Settings, Account Name and Sync Settings.
    Uncheck the box that says: Use Cached Exchange Mode.

    Hope this saves someone the 3 days I lost trying to resolve this issue.

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  3. Anonymous
    2022-11-07T22:49:26+00:00

    I'm glad it helped! I'm still working with them too - lets see if there's ultimately a real solution for this.

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  4. Anonymous
    2022-11-07T21:45:01+00:00

    HUGE thank you to you for providing that ticket number. I was able to speak with Microsoft support today and they gave me the registry key and it solved the issue. Hopefully it does not break again.

    But truly thanks!!

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  5. Anonymous
    2022-11-04T21:54:33+00:00

    Thank you so much for providing that. I will reach out again and see if this helps my case. It is just odd to me that a non subscription product like this (outlook 2019 retail using Google workspace) would be affected by a feature change Microsoft is making. I was not aware outlook still reaches out to Microsoft for things like this.

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