The Outlook bug in this year-old thread is back. https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f Steps to reproduce: Create invoice in QuickBooks, click "Email" button. A draft email is created in Outlook from your default invoice template with the invoice attached. Edit that email - add or remove text, and send. Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS. This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

A flight is essentially a feature enabled from the service. The registry key workaround is a way to turn off that functionality from the service. Likewise, the Outlook Team can turn the feature on and off from the service. How can we tell if the feature has been removed from Outlook? Is there a KB to search for?

A flight is essentially a feature enabled from the service. The registry key workaround is a way to turn off that functionality from the service. Likewise, the Outlook Team can turn the feature on and off from the service.

@Andrew, all, The Outlook Team just made a service change to remove the flight that was causing the issue. It might take up to four hours for Outlook to pick it up. After about four hours and a restart the issue should be mitigated. To confirm the mitigation, remember to remove the registry key: [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides] "ofqmojruwvzbn60"="false" After at least tomorrow please remove this registry key. It can cause other unexpected issues long term. What is a flight?

@Andrew, all, The Outlook Team just made a service change to remove the flight that was causing the issue. It might take up to four hours for Outlook to pick it up. After about four hours and a restart the issue should be mitigated. To confirm the mitigation, remember to remove the registry key: [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides] "ofqmojruwvzbn60"="false" After at least tomorrow please remove this registry key. It can cause other unexpected issues long term.

For this issue, you can also resolve it by going to the user's Outlook and change it from cached mode to online mode: Then in QuickBooks, go to Edit -> Preferences -> Send Forms -> tick the "Use 'Plain Text' format for e-mailed invoices:

When sending emails from QuickBooks with Outlook, edits are discarded and the mail is sent as created by Quickbooks.

Anonymous

The Outlook bug in this year-old thread is back.

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f

Steps to reproduce:

Create invoice in QuickBooks, click "Email" button.
A draft email is created in Outlook from your default invoice template with the invoice attached.
Edit that email - add or remove text, and send.
Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS.

This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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53 answers

Anonymous

2022-11-17T21:35:52+00:00

A flight is essentially a feature enabled from the service. The registry key workaround is a way to turn off that functionality from the service. Likewise, the Outlook Team can turn the feature on and off from the service.

How can we tell if the feature has been removed from Outlook? Is there a KB to search for?
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Anonymous

2022-11-17T20:30:32+00:00

A flight is essentially a feature enabled from the service. The registry key workaround is a way to turn off that functionality from the service. Likewise, the Outlook Team can turn the feature on and off from the service.
Was this answer helpful?

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Anonymous

2022-11-17T20:21:22+00:00

@Andrew, all,

The Outlook Team just made a service change to remove the flight that was causing the issue. It might take up to four hours for Outlook to pick it up. After about four hours and a restart the issue should be mitigated.

To confirm the mitigation, remember to remove the registry key:

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides] "ofqmojruwvzbn60"="false"

After at least tomorrow please remove this registry key. It can cause other unexpected issues long term.

What is a flight?
Was this answer helpful?

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Anonymous

2022-11-17T19:48:55+00:00

@Andrew, all,

The Outlook Team just made a service change to remove the flight that was causing the issue. It might take up to four hours for Outlook to pick it up. After about four hours and a restart the issue should be mitigated.

To confirm the mitigation, remember to remove the registry key:

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides] "ofqmojruwvzbn60"="false"

After at least tomorrow please remove this registry key. It can cause other unexpected issues long term.
Was this answer helpful?

0 comments No comments
Anonymous

2022-11-17T16:26:17+00:00

For this issue, you can also resolve it by going to the user's Outlook and change it from cached mode to online mode:

Then in QuickBooks, go to Edit -> Preferences -> Send Forms -> tick the "Use 'Plain Text' format for e-mailed invoices:
Was this answer helpful?

0 comments No comments