The Outlook bug in this year-old thread is back. https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f Steps to reproduce: Create invoice in QuickBooks, click "Email" button. A draft email is created in Outlook from your default invoice template with the invoice attached. Edit that email - add or remove text, and send. Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS. This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Working on 2 different O365 accounts 11/18/22 after performing Office Updates from within Outlook. Thanks for sharing workarounds and all efforts! Chip

@PS, The way to approach this issue with service-based features or flights is to be on the slowest channel which is Semi Annual Channel. This is probably only possible though if you are using M365 Subscription. You can see more information about the Update Channels on this page, Overview of update channels for Microsoft 365 Apps - Deploy Office | Microsoft Learn . For example, Semi Annual Channel did not have this issue with QuickBooks because features release first to Current Channel, then Monthly Enterprise Channel, and finally Semi Annual Channel. For this reason Semi Annual Channel is deemed the least disruptive channel. If you are on M365 you could put all your users on SAC Channel and avoid first to release features that might impact third party integration.

Removed the reg edit fix line and it does work now this morning. Thanks!

There is no good way to tell except the issue will stop reproducing. By tomorrow the change should be fully picked up by the client. If you see different, please let me know. I just tested on my repro machine and my client has already picked up the change and I no longer repro the issue. It's probably the same for you if you restart Outlook and test (with reg key removed). As and admin that uses patch management to delay updates for this exact scenario, how does one block a flight? KB and MS Office updates are not installed unless approved but somehow this seems to bypass that.

There is no good way to tell except the issue will stop reproducing. By tomorrow the change should be fully picked up by the client. If you see different, please let me know. I just tested on my repro machine and my client has already picked up the change and I no longer repro the issue. It's probably the same for you if you restart Outlook and test (with reg key removed).

When sending emails from QuickBooks with Outlook, edits are discarded and the mail is sent as created by Quickbooks.

Anonymous

The Outlook bug in this year-old thread is back.

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f

Steps to reproduce:

Create invoice in QuickBooks, click "Email" button.
A draft email is created in Outlook from your default invoice template with the invoice attached.
Edit that email - add or remove text, and send.
Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS.

This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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53 answers

Anonymous

2022-11-18T18:59:27+00:00

Working on 2 different O365 accounts 11/18/22 after performing Office Updates from within Outlook. Thanks for sharing workarounds and all efforts!

Chip
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Anonymous

2022-11-18T15:15:08+00:00

@PS,

The way to approach this issue with service-based features or flights is to be on the slowest channel which is Semi Annual Channel. This is probably only possible though if you are using M365 Subscription. You can see more information about the Update Channels on this page, Overview of update channels for Microsoft 365 Apps - Deploy Office | Microsoft Learn. For example, Semi Annual Channel did not have this issue with QuickBooks because features release first to Current Channel, then Monthly Enterprise Channel, and finally Semi Annual Channel. For this reason Semi Annual Channel is deemed the least disruptive channel. If you are on M365 you could put all your users on SAC Channel and avoid first to release features that might impact third party integration.
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Anonymous

2022-11-18T14:04:24+00:00

Removed the reg edit fix line and it does work now this morning. Thanks!
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Anonymous

2022-11-18T02:35:15+00:00

There is no good way to tell except the issue will stop reproducing. By tomorrow the change should be fully picked up by the client. If you see different, please let me know.

I just tested on my repro machine and my client has already picked up the change and I no longer repro the issue. It's probably the same for you if you restart Outlook and test (with reg key removed).

As and admin that uses patch management to delay updates for this exact scenario, how does one block a flight? KB and MS Office updates are not installed unless approved but somehow this seems to bypass that.
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Anonymous

2022-11-17T21:59:04+00:00

There is no good way to tell except the issue will stop reproducing. By tomorrow the change should be fully picked up by the client. If you see different, please let me know.

I just tested on my repro machine and my client has already picked up the change and I no longer repro the issue. It's probably the same for you if you restart Outlook and test (with reg key removed).
Was this answer helpful?

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