When sending emails from QuickBooks with Outlook, edits are discarded and the mail is sent as created by Quickbooks.

Anonymous
2022-10-18T02:15:10+00:00

The Outlook bug in this year-old thread is back.

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f

Steps to reproduce:

  1. Create invoice in QuickBooks, click "Email" button.
  2. A draft email is created in Outlook from your default invoice template with the invoice attached.
  3. Edit that email - add or remove text, and send.
  4. Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS.

This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-08T23:11:58+00:00

    Hi all,

    If you have an In App ticket opened for this issue we need help to make traction on the issue. The support team has asked those with active tickets to help get an IDNA trace. If you have been asked for a trace, please do the steps and let support know so we can move forward.

    I think support tried with Andrew to get an IDNA trace but the issue did not repro with the trace. Maybe it will repro for someone else and why I am asking for help with this.

    If you are seeing the issue but do not have an In App ticket open, please submit one if you have that option. From Outlook click Help, Contact Support. The sooner we get that trace to dev the sooner we can get this mitigated.

    Not everyone has the option to submit Help, Contact Support. If you do not but willing to work with support let me know and I will see if I can get it enabled for you.

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  2. Anonymous
    2022-11-08T15:10:28+00:00

    I am having this same issue. I use O365 Outlook, never had any problems before. I have QB Enterprise 23 latest updates, and latest uodates in O365, also udated the computer. Need ths FIXED! Help!

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  3. Anonymous
    2022-11-08T06:02:29+00:00

    @drowningfish This may work, but at a significant cost in performance. The most effective workaround I've found is just a couple of clicks, change mail format to RTF and back to HTML - this "sticks" the changes. It does have to be done for every QB email, but turning off cached exchange mode is going to make Outlook, and especially searches, quite a bit slower.

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  4. Anonymous
    2022-11-07T22:49:26+00:00

    I'm glad it helped! I'm still working with them too - lets see if there's ultimately a real solution for this.

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  5. Anonymous
    2022-11-04T21:54:33+00:00

    Thank you so much for providing that. I will reach out again and see if this helps my case. It is just odd to me that a non subscription product like this (outlook 2019 retail using Google workspace) would be affected by a feature change Microsoft is making. I was not aware outlook still reaches out to Microsoft for things like this.

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