When sending emails from QuickBooks with Outlook, edits are discarded and the mail is sent as created by Quickbooks.

Anonymous
2022-10-18T02:15:10+00:00

The Outlook bug in this year-old thread is back.

https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-edit-quickbooks-generated-outlook-emails/cc37fa11-b801-4df4-ac5a-0dfef52be63f

Steps to reproduce:

  1. Create invoice in QuickBooks, click "Email" button.
  2. A draft email is created in Outlook from your default invoice template with the invoice attached.
  3. Edit that email - add or remove text, and send.
  4. Look in Sent Items. The sent email DOES NOT HAVE YOUR EDITS.

This is subtle, and super annoying - how often do you think to check if your e-mail got sent the way you wrote it? I only noticed because I went back to copy some text that I had written for a new e-mail and saw that it was missing from the email as sent.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-08T18:58:33+00:00

    Marcia per thread, there are workarounds and a temporary fix.

    Workarounds:

    1. use buttons on Format Text ribbon to change mail format from HTML to Rich Text (sometimes called RTF) and back to HTML. This needs to be done for every email you edit before sending. It's a couple of clicks and it's quick but you need to remember to do it each time.

    -or-

    1. click save to save the email as a draft and close it. Once you open it again, changes should stick. You must close the email - saving as a draft is not enough. If you're doing a bunch of emails you can save them all as drafts, and then go and edit them one by one if needed.

    The temporary fix:

    Call Microsoft and open a ticket, reference my ticket number 33417431, and ask for the registry key that disables the outlook change that is causing the problem. It's an obfuscated key, and I'm not allowed to put it here. But you can get it from Microsoft support. This key needs to be applied to every machine that has the problem. It will fix the problem for now, but no guarantees that it will continue to work.

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  2. Anonymous
    2022-11-07T21:45:01+00:00

    HUGE thank you to you for providing that ticket number. I was able to speak with Microsoft support today and they gave me the registry key and it solved the issue. Hopefully it does not break again.

    But truly thanks!!

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  3. Anonymous
    2022-11-04T21:44:51+00:00

    No worries at all and I respect you honoring your word.

    My problem is that I have talked to 2 different Microsoft techs today on 2 different tickets and neither one knew anything about a registry key and told me to follow the intuit thread posted here. But it is clear none of those fixes will work. I have no idea who to talk to since this appears to be the classic finger pointing with intuit and Microsoft.

    Thanks again for your help

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  4. Anonymous
    2022-11-04T21:33:40+00:00

    Those are similar but not the same as what I was given. I only had the one key, not the WoW6432Node one, and it was enough for me. I would say that is unlikely to be a permanent fix, also. There's some change that MS is pushing out - this key allows you to opt out of the change temporarily, I guess, but once the experiment becomes production code, the "Override" won't work anymore I bet. That's why you should open a ticket and get the key - the more MS knows this is an issue, the better. I'm not trying to be difficult here - I explicitly asked if I can distribute the key and they told me no, so I'm trying to honor that while I'm working with them.

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  5. Anonymous
    2022-11-04T20:43:58+00:00

    Are these the keys? I'm having the same issue for a few users and need a perm fix. Has anyone had success with this or anything else?

    [HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides]

    "ofsatqrgsry3ri0"=dword:00000000

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides]

    "ofsatqrgsry3ri0"=dword:00000000

    FYI here is a long post about it on the Inuit community https://quickbooks.intuit.com/learn-support/en-us/other-questions/emails-send-with-default-template-regardless-of-changes/00/864713/page/4

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