This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.
I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.
MacBook Pro (2012)
Mac OS Catalina Version 10.15.7
Microsoft 365 Business Standard
Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Have had same issue for about a week or so and just came across this confirming it is widespread. Was going to switch to "old outlook" to try and fix my signatures but now hesitant on doing so since others are saying it messes up your calendar. Please provide a fix for this!
I've had the same issue, but I found something that might work. I realized that my Task Pane was turned off, so I clicked View + Task Pane, and suddenly my signature (well, one of them) was available. I'm not sure if that was coincidental or if (for some weird reason) that activates the signatures, but so far it works. Fingers crossed, and hope to see a fix and a reply from Microsoft someday!
I didn’t have this issue when switching to legacy all works well. During the switch though I was prompted to add my account like in a new installation…
Really surprised it's taking this long for a fix guys. Horrible in fact. One of the major reasons I switched to Apple of MS 16years ago was the constant bug issues with MS products -seems to be their "legacy" continues! No one at MS replying or checking this thread??
You "believe" the Mac team is looking at it? Can you confirm? Is there a KB article that we can follow or a ticket number we can reference?