Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

121 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-07-25T08:36:02+00:00

    I had the same issue which started today...
    Then I found this thread and 4hrs later the signatures have come back without me making any changes or updates etc.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-07-25T08:43:17+00:00

    I had the same issue which started today...
    Then I found this thread and 4hrs later the signatures have come back without me making any changes or updates etc.

    They will disappear again. They randomly disappear and reappear.

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2022-07-25T10:53:00+00:00

    i have the same issue on a 12.4 macOS 14inch M1 Max

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-07-25T14:29:50+00:00

    Same issue.

    Specs

    • macOS Monterey v12.4
    • MacBook Pro (M1), 2021
    • Outlook v16.63

    Timeline

    • 7/15/2022: Office 365 AutoUpdate installed v16.63 (Current Channel)
    • 7/25/2022
      • ~8:30am: Identified issue when checking Monday morning emails ~8:30am CT. Issue did not occur when working on Friday, 7/22/22.
        • On my MacBook, Outlook Preferences > Signatures > my 2 standard signatures were missing; unable to (+) add new signature
        • In Outlook Online, tried creating New Message. Signature listed was old (it had my previous work title from early 2021).
        • In Outlook Online, Settings > Mail > Compose and reply > old signature is not listed as an option; however, an option to rename/ delete 'Outlook Web Signature' was available but it is blank;
      • ~9:00am:
        • On my MacBook, Outlook Preferences > Signatures > my 2 standard signatures were there, along with multiple 'untitled' signatures that noted my last name, first name in the signature preview. I was able to delete the unwanted 'untitled' signatures. Tested (+) adding a new signature, which opened up Notepad and my last name, first name was in the notepad. When I closed Notepad, an 'untitled' signature with my last name, first name was created.
      • ~9:20am
        • On my MacBook, created New Message and the correct email signature was included
        • In Outlook Online, tried creating New Message. Signature is still the old one from early 2021
        • In Outlook Online, Settings > Mail > Compose and reply > same as before... old signature is not listed as an option; however, an option to rename/ delete 'Outlook Web Signature' was available but it is blank;

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments