Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-08-08T12:57:16+00:00

    Come to think of it, I have a new M1 Mac as well. Most of the people in my office have older laptops, which explains why they aren't having these issues.

    I tried reverting to Legacy Outlook temporarily for an hour, switching it back, and the bug cleared up, but then it came back out of nowhere last night (I had not restarted). I did the disable/reenable the Task Pane thing, and the bug went away for now... I hope MS does a fix soon.

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  2. Anonymous
    2022-08-08T13:10:07+00:00

    I have multiple users reporting this issue to me. All of them are on M1, and running Monterey 12.5. My best answer is "Microsoft are looking in to it." Not ideal.

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  3. Anonymous
    2022-08-08T13:20:08+00:00

    Update: I downloaded the 16.64 beta version for Outlook and it corrected the signature issue.

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  4. Anonymous
    2022-08-08T13:28:34+00:00

    Where to download this? I have been using the App Store version as its syncs better on updates. How are updates done if download from outside source?

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  5. Anonymous
    2022-08-08T23:16:58+00:00

    Update: I downloaded the 16.64 beta version for Outlook and it corrected the signature issue.

    Thanks for this tip! Beta 16.64 fixed the signature issue for me as well.

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