Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

121 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-08-04T16:52:56+00:00

    This worked for me as well!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-08-05T05:40:51+00:00

    This worked for me as well!

    I did created a new signature, but it went disappear again.

    Now tried this one

    defaults read com.microsoft.Outlook DisableSignatures

    and restart outlook and signature came back thanks.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-08-05T18:46:46+00:00

    Honestly.

    Just really.

    It's bad enough that rules can't be created in the new version. I mean, really bad.

    Get it together, Microsoft.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-08-06T01:30:49+00:00

    Same here!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-08-07T15:10:34+00:00

    So this ALSO has happened to me. On/Off. MS once again has no resolution? WOW!

    Was this answer helpful?

    0 comments