Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-08-03T23:33:09+00:00

    I have the exact same issue with a 2020 M1 on Monterey 12.3, the signatures are gone and the + button does nothing.

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  2. Anonymous
    2022-08-03T23:48:03+00:00
    1. Open a terminal window.
    2. Type or copy the following command (without the quotes, and then hit enter)
      "defaults read com.microsoft.Outlook DisableSignatures"
    3. Type or copy the following command (without the quotes, and then hit enter) "defaults write com.microsoft.Outlook DisableSignatures 0"
    4. Restart Outlook

    I had same problem and can confirm, so far at least, the above works! Terminal is found "Launchpad" and "Other" folder. You will receive the "...does not exist" error after step 2, ignore it and continue steps.

    Many thanks Jon,

    I can confirm this solution works.

    Regards.

    I tried several times through the terminal window, does not work at all after 3 attempts and restarts.

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  3. Anonymous
    2022-08-04T13:26:49+00:00

    My task pane was randomly off, too, and I ended up adding it and after restarting my new outlook, my signatures came back! Magic!

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  4. Anonymous
    2022-08-04T14:59:15+00:00

    I have the same issue with my Mac, so I am now operating in the legacy system.

    I have reinstalled Office, went to Office on the cloud to check for signature push, and found nothing other than the signature is there.

    I have removed all graphics to no avail.

    I talked to tech support at Go-daddy, where I aggregated from, and still not working.

    I guess I'll blame Trump;-) Ha!

    Or Outlook has Covid-19,20,21, and 22!

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  5. Anonymous
    2022-08-04T15:09:50+00:00

    Hard to believe MS would deploy a new version of Outlook for Mac without seeing this issue, unless it’s something secretive Apple did in its latest OS update. It’ll get figured out … eventually. I blame Trump for a lot of things (and I’m a lifelong Republican) but probably can’t tag him with this issue!

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