Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

121 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-08-03T11:05:56+00:00

    I tried this but did not work for me :(

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-08-03T15:56:51+00:00

    Macbook Pro with Montery 12.4, just updated to Outlook 16.63 and signatures stopped working.

    This fix worked! Thank you!

    Deleted 20 "untitled" signatures easily, and everything seems back to normal.

    Good luck everyone. Try the two commands in your Terminal app. Don't include the "quote" characters.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-08-03T16:35:42+00:00

    Macbook Pro with Montery 12.4, just updated to Outlook 16.63 and signatures stopped working.

    This fix worked! Thank you!

    Deleted 20 "untitled" signatures easily, and everything seems back to normal.

    Good luck everyone. Try the two commands in your Terminal app. Don't include the "quote" characters.

    You had "untitled" signatures becuase you keep pressing the "+" and it was creating them but you could not see them, until your signatures became visible again. I'll take a guess that after a few computer restarts, they will disappear again. I cannot count the number of times they have come and gone.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-08-03T17:51:36+00:00

    I've tried several times to no avail. Not working for me.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-08-03T19:09:49+00:00

    Same thing happened to me. Can't figure out how to get auto signatures.

    Was this answer helpful?

    0 comments