Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-08-03T10:05:43+00:00

    Same...

    macOs Monterey v12.4
    Outlook 16.63

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  2. Anonymous
    2022-08-03T10:15:56+00:00
    1. Open a terminal window.
    2. Type or copy the following command (without the quotes, and then hit enter)
      "defaults read com.microsoft.Outlook DisableSignatures"
    3. Type or copy the following command (without the quotes, and then hit enter) "defaults write com.microsoft.Outlook DisableSignatures 0"
    4. Restart Outlook

    I had same problem and can confirm, so far at least, the above works! Terminal is found "Launchpad" and "Other" folder. You will receive the "...does not exist" error after step 2, ignore it and continue steps.

    Many thanks Jon,

    I can confirm this solution works.

    Regards.

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  3. Anonymous
    2022-08-03T10:24:57+00:00

    I have just upgrade my Mac Mini this morning to macOS Monterey 12.5 (21G72) and this problem has now appeared for me also in Outlook for Mac. Do we know if there a solution available?

    Regards, Pauline

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  4. Anonymous
    2022-08-03T10:25:40+00:00

    I have a similar issue whereby my account (everything from folders, emails and signatures) isn't syncing up in the New Outlook, but works correctly on the browser and in the legacy version.

    Outlook Version 16.63

    MacOS Monterey 12.3.1 and MacOS Monterey 12.5 (using two systems)

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  5. Anonymous
    2022-08-03T10:32:50+00:00

    Can confirm this works, but it does create a load of other sigs, which are easily deleted.

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