Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-08-08T12:57:16+00:00

    Come to think of it, I have a new M1 Mac as well. Most of the people in my office have older laptops, which explains why they aren't having these issues.

    I tried reverting to Legacy Outlook temporarily for an hour, switching it back, and the bug cleared up, but then it came back out of nowhere last night (I had not restarted). I did the disable/reenable the Task Pane thing, and the bug went away for now... I hope MS does a fix soon.

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  2. Anonymous
    2022-08-08T12:54:51+00:00

    I have tried this several times but it doesn't work for me unfortunately.

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  3. Anonymous
    2022-08-08T12:53:06+00:00

    Same issue. Microsoft needs to get it together, this is ridiculous.

    MacBook Pro 2021

    macOS Montery 12.2.1

    M1 Max

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  4. Anonymous
    2022-08-08T12:48:24+00:00

    Same issue on several Monterey M1 with Outlook version v16.63 (22070801). Looking forward to a fix soon.

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  5. Anonymous
    2022-08-08T12:23:40+00:00

    The "fix" does not work for me. I am quite surprised/shocked that this bug is still being ignored and that MS still have not been fixed, let alone replied to anyone in the group. What is there only a handful of owners with M1-M2 chips in the world? Or many thousands?

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