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On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.
I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.
MacBook Pro (2012)
Mac OS Catalina Version 10.15.7
Microsoft 365 Business Standard
Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I can confirm that mine re-appears after restarting Outlook. The first time I open Outlook (ver. 16.63) there are not signatures, but a simply restart and then my signatures re-appear.
I updated to 16.64 Outlook for Mac and all my signatures are back.
same issue with mac monterey
Someone responded a few pages down with this, and it worked for me too!
"I've had the same issue, but I found something that might work. I realized that my Task Pane was turned off, so I clicked View + Task Pane, and suddenly my signature (well, one of them) was available. I'm not sure if that was coincidental or if (for some weird reason) that activates the signatures, but so far it works. Fingers crossed, and hope to see a fix and a reply from Microsoft someday!"
Someone responded a few pages down with this:
I've had the same issue, but I found something that might work. I realized that my Task Pane was turned off, so I clicked View + Task Pane, and suddenly my signature (well, one of them) was available. I'm not sure if that was coincidental or if (for some weird reason) that activates the signatures, but so far it works. Fingers crossed, and hope to see a fix and a reply from Microsoft someday!
It worked for me too!