Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-07-17T14:09:57+00:00

    Hi, Ian Crossley

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    According to your description, the issue of your concern that relates to Outlook Signatures on your Mac OS Catalina Version 10.15.7

    For this issue, since you've tried several attempts and waiting for the Outlook for Mac support team's reply.

    Please be kindly to understand that we're Outlook for Windows support that we do not have much resources for test this issue.

    Therefore, please give some patience for the professional team's reply.

    In addition, have you tried to create a new profile and check if the issue persists？ Please give an attempt for Manage profiles or identities in Outlook for Mac.

    Meanwhile, we believe Outlook for Mac team are working on this and they will give you further assistance.

    Thanks for your time and your understanding would be highly appreciated.

    Sincerely,

    Alex | Microsoft Community Moderator.

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