Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-07-24T11:41:55+00:00

    Same issues using a M1 MBP macOS 12.5 and the latest version of everything MS.

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  2. Anonymous
    2022-07-22T22:50:36+00:00

    I have the same exact issue.

    MacBook Pro (2019)

    macOS Monterey 12.4

    Microsoft 365 Business

    Microsoft Outlook for Mac v. 16.63

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  3. Anonymous
    2022-07-22T06:40:57+00:00

    I have the exact same issue as Ian and am using the same version of Mac OS, and am using a mid 2012 MacBook Pro laptop. Any news on how to fix this problem?

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  5. Anonymous
    2022-07-19T15:21:40+00:00

    Hello,

    I have the exact same issue on all my accounts, on a MacBook Air, OS Monterey 12.4

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    10+ people found this answer helpful.
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