Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-08-25T00:48:14+00:00

    Same Issue, signatures disappear and cant add new ones. Very Frustrating

    • Mac Monterey 12.3.1
    • MacBook Pro 14
    • MSFT Outlook for Mac version 16.63

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  2. Anonymous
    2022-08-22T03:22:51+00:00

    Same issue here. Poor form from Microsoft, to be frank.

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  3. Anonymous
    2022-08-20T03:00:10+00:00

    This worked for me. I had to log into my Office365 account, download the Office Installer version 16.64 , run that on my mac. This installed Outlook 16.64. Now my signatures are back and editable in the New Outlook. Hooray!

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  4. Anonymous
    2022-08-19T14:40:39+00:00

    Same issue.

    Macbook air M1, 2020.

    Started after updating MacOS

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  5. Anonymous
    2022-08-19T14:36:45+00:00

    I too have the same issue. I am currently on a MacBook Pro with OS Monterey V 12.4.

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