Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-08-03T10:05:43+00:00

    Same...

    macOs Monterey v12.4
    Outlook 16.63

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  2. Anonymous
    2022-08-02T23:43:20+00:00

    Same issue, how irritating.

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  3. Anonymous
    2022-08-02T23:24:23+00:00

    I have the same question. Signatures have disappeared.

    Come on MS - this is not good enough.

    iMac Apple M1 chip, 2021

    Mac OS Monterey 12.5

    Office 365 for Business

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  4. Anonymous
    2022-08-02T21:17:40+00:00

    I tried the patch on Terminal and it didn't work for me.

    MacBook Pro 2016

    macOS Monterey 12.5

    Outlook for Mac 16.63 (22070801)

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  5. Anonymous
    2022-08-02T12:21:18+00:00

    I switched to 'old' Outlook and my signatures reappeared in the list (along with several blank ones, that I assume were created whenever I clicked the + button in the Signatures panel, but nothing appeared to happen). I deleted the blank ones, set the New Message and Replies signature, then went back to New Outlook and they appeared. (I ahve the Task pane showing, as someone else suggested.) I quit Outlook and restarted it and the signatures still appeared. So we will see what happens.

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