Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-08-18T23:01:53+00:00

    same issue with mac monterey

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  2. Anonymous
    2022-08-18T22:50:16+00:00

    Someone responded a few pages down with this, and it worked for me too!

    "I've had the same issue, but I found something that might work. I realized that my Task Pane was turned off, so I clicked View + Task Pane, and suddenly my signature (well, one of them) was available. I'm not sure if that was coincidental or if (for some weird reason) that activates the signatures, but so far it works. Fingers crossed, and hope to see a fix and a reply from Microsoft someday!"

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  3. Anonymous
    2022-08-18T22:49:37+00:00

    Someone responded a few pages down with this:

    I've had the same issue, but I found something that might work. I realized that my Task Pane was turned off, so I clicked View + Task Pane, and suddenly my signature (well, one of them) was available. I'm not sure if that was coincidental or if (for some weird reason) that activates the signatures, but so far it works. Fingers crossed, and hope to see a fix and a reply from Microsoft someday!

    It worked for me too!

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  4. Anonymous
    2022-08-18T22:48:52+00:00

    This worked for me! Thank you so much! Is there a way to get your answer on the top of this forum?

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  5. Anonymous
    2022-08-18T15:05:15+00:00

    Where is the fix for this?

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