Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2022-07-31T19:20:49+00:00
    1. Open a terminal window.
    2. Type or copy the following command (without the quotes, and then hit enter)
      "defaults read com.microsoft.Outlook DisableSignatures"
    3. Type or copy the following command (without the quotes, and then hit enter) "defaults write com.microsoft.Outlook DisableSignatures 0"
    4. Restart Outlook

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  2. Anonymous
    2022-07-29T14:28:26+00:00

    FIXED:

    For those of you on Mac’s.  When we updated to the latest Outlook version, the signatures disappeared.  You can only get them back if you switch back to legacy mode.  Feel free to pass this on to anyone you know that uses a Mac.

    Here’s a permanent fix.  From Terminal, two lines need to be entered;

    // Reading the value

    defaults read com.microsoft.Outlook DisableSignatures

    2022-07-18 09:42:48.322 defaults[20309:460217] 

    The domain/default pair of (/Users/[username]/Library/Containers/com.microsoft.Outlook/Data/Library/Preferences/com.microsoft.Outlook, DisableSignatures) does not exist

    // Change the value to false

    defaults write com.microsoft.Outlook DisableSignatures 0

    Restart Outlook when done.

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  3. Anonymous
    2022-08-09T15:24:37+00:00

    Please let us know how to download this beta?

    You need to open Outlook - on the Menu bar select "Help" then "Check for Updates"

    Once the Microsoft AutoUpdate window appears click on the "Advanced" button.

    There will be an option that says "Update Channel:" you change that to "Beta Channel" to get the Beta updates.

    There will be a warning screen before you switch over to it, read it and decide if you want to do it as if it could cause new issues since its a Beta version.

    The decision is up to you, I figured I would just let you know how to access it. :)

    Hope this helps.

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  4. Anonymous
    2022-07-24T11:41:55+00:00

    Same issues using a M1 MBP macOS 12.5 and the latest version of everything MS.

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  5. Anonymous
    2022-07-22T22:50:36+00:00

    I have the same exact issue.

    MacBook Pro (2019)

    macOS Monterey 12.4

    Microsoft 365 Business

    Microsoft Outlook for Mac v. 16.63

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