Signatures in New Outlook for Mac have disappeared

Anonymous
2022-07-17T13:23:10+00:00

On July 6 I installed the updates v16.63 (2207500) and in New Outlook the signatures from all four of the email accounts I have, have all disappeared. They are not visible in SIgnatures, and the '+' button in Edit Signatures does nothing – I can't recreate the signatures. I've upgraded to v16.63 (22070801) but no change.

I switched back to Legacy Outlook nd the signatures were all there, and I could edit and add signatures. Switching back to New Outlook, my signatures had reappeared, but once I restarted my MacBook, in New Outlook the signatures are not present and I cannot add any.

MacBook Pro (2012)

Mac OS Catalina Version 10.15.7

Microsoft 365 Business Standard

Any help gracefully received. I've tried the customer Customer Support button but the chat responses are painfully slow - conversation has been going on since July 7th with diagnostic questions taking 18-48 hours to appear.

Outlook | MacOS | Legacy Outlook for Mac | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

121 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-07-28T14:20:54+00:00

    I have the exact same issue.

    Would greatly appreciate if this gets fixed ASAP

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-07-28T14:18:53+00:00

    Same issue is happening to me. Signatures disappeared in new Outlook but will reappear when switching to Legacy Outlook. But noticed a new bug where in Legacy Outlook, my calendar data is all missing. My own calendar and the shared calendars from my organization aren't showing. Tried adding the shared calendars back in but nothing.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-07-28T12:06:11+00:00

    I have the same problem with the macOS Monterey 12.5

    I hope it can be fixed soon.

    Thanks,

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-07-28T00:26:23+00:00

    I have had the same issue now for over a week. I have tried all the usual fixes, delete the app, and reinstall, but nothing. Not having a signature working is not a small issue but BIG. I am shocked it's this bad, and there is still no new update. I switched back to Legacy, though my old signatures were still connecting to email; when creating a new one and choosing which signature belonged to which email - this doesn't work also. So "new outlook" doesn't work at all, and even Legacy Outlook only works 50% with signatures.

    When will this be fixed MS??

    I am M1 Chip Macbook Pro 2021 model running the latest Mac Os.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-07-27T20:38:57+00:00

    Once the profile has been created, the signature was fine. But when the workstation restarted, the signature disappear again. Any updates about this?

    Was this answer helpful?

    0 comments