Outlook is returning Remote Server returned '421 4.3.2 Service not available' for two of my groups.outlook.com groups

Anonymous
2022-06-28T02:36:22+00:00

* * * Mod note: See the post by Diane Poremsky MVP * * *

Yesterday and today outlook.com is refusing all group email.
I have two different groups that I use weekly. Today I get this message.'

The recipient's email system isn't accepting messages now. Please try resending your message later or contact the recipient directly.

Generating server: BN6PR19MB0962.namprd19.prod.outlook.com
Total retry attempts: 4

___@___.___
Remote Server returned '421 4.3.2 Service not available'

Original message headers:

Received: from SA0PR19MB4412.namprd19.prod.outlook.com (2603:10b6:806:ba::17)
by BN6PR19MB0962.namprd19.prod.outlook.com (2603:10b6:404:74::9) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5373.18; Sun, 26 Jun
2022 19:00:06 +0000
Received: from DM4PR19MB6342.namprd19.prod.outlook.com (2603:10b6:8:a7::11) by
SA0PR19MB4412.namprd19.prod.outlook.com (2603:10b6:806:ba::17) with Microsoft
SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.5373.18; Sun, 26 Jun 2022 18:59:37 +0000
Received: from DM4PR19MB6342.namprd19.prod.outlook.com

WHAT IS GOING ON WITH OUTLOOK GROUPS??

I create a NEW group to test and it ALSO returns the same error.

* Pinned until August 1, 2022.

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2022-06-28T03:08:02+00:00

    Hello Joe,

    I'm Diane, an Office Apps & Services MVP specializing in Outlook, and I’m happy to help you today.

    There is a problem with the service-

    https://portal.office.com/ServiceStatus

    Title: Users may be unable to send email to Outlook.com groups

    User Impact: Users may be unable to send email to Outlook.com groups.

    More info: Users that encounter this problem receive an error stating there was a delivery failure to the recipient.

    Current status: We're reviewing available service telemetry and user-provided data to assess the cause of this problem and how we'll resolve it.

    Next update by: Monday, June 27, 2022, at 6:30 PM UTC

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  2. Anonymous
    2022-06-28T03:15:38+00:00

    OK, thanks for the information. I had a feeling it was a service issue.

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  3. Anonymous
    2022-06-28T05:11:19+00:00

    You're welcome! I don't have an ETA for it being fixed, hopefully not too much longer.

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  4. Anonymous
    2022-06-28T15:40:19+00:00

    I have this problem and need help urgently. Any update yet?

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  5. Anonymous
    2022-06-29T03:21:46+00:00

    Hello Diane:

    Seems like the outlook server issue persists. Is there an ETA on the fix?

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