How to remove [External] from Outlook emails, users are getting furious

Anonymous
2022-12-13T14:26:06+00:00

Since early December all of our Outlook365 users (in all tenants) have been getting the tag [External] in the subject line of their Outlook, and want it removed. I am only finding PS scripts which do not work. I have searched the settings and security areas of the admin console but have not found anything. Please help!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-03-27T09:44:28+00:00

    I had this issue and couldn't find anything then stumbled accross the below website which shows how to remove it and its worked - https://superuser.com/questions/1763932/how-do-i-get-rid-of-the-external-label-in-outlook

    As the label is only applied to the "From" column and not to the actual Sender value, you can get around this by simply defining your own column to replace the default.

    Right click the header of your inbox and open the View Settings. Go to Columns, New Column, set Type to Formula and then enter [From]. You can also add this or other fields from the full editor. (It also supports functions so if the label is every applied to the field itself in a future update there might still be ways to remove it.)

    dialog

    Make sure to add the new column to those shown and move it up to where "From" now is. Remove the original "From".

    Close the dialogs and enjoy your inbox free from external hand-holding.

    Inbox display

    Disclaimer: as you're not breaking anything, just changing a display screen I can't think of an IT policy this would actually violate. But you make this modification at your own risk. And be perhaps doubly cautious when opening external emails.

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  2. Anonymous
    2023-03-12T17:01:11+00:00

    This is great for sysadmins! Now if only us users had the option of turning it off without asking our sysadmin!

    This horrendous decision is due to Microsoft's decades-long complete and utter cluelessness about the primary importance of user needs over the day-to-day control of IT. It's staggering to me that after all these years, Microsoft has STILL failed to change, and clearly didn't even do basic user research to figure out how millions upon millions of users would feel and react to this. It is the stupidest decision to make this feature incapable of being changed by ordinary users. I can no longer see what meetings I have that have been set up by clients. My calendar says EXTERNAL EXTERNAL EXTERNAL across my entire week. My emails can no longer be scanned because the subject line now reads EXTERNAL EXTERNAL EXTERNAL down the entire Inbox. This is corporate stupidity about end users and lack of basic user research at a level I have not seen since the mid-1990s.

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  3. Anonymous
    2023-01-23T09:36:27+00:00

    Where is Outlook feedback? All our users in our company want this removed and want to give this as feedback. It is a useless feature that makes Outlook so much harder to navigate.

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  4. Anonymous
    2023-01-17T12:57:03+00:00

    I do not want to disable the external function (thus NOT using Set-ExternalInOutlook -Enabled $false), but just hide the "External" hint in the message list view, because it takes away much room. 

    Is it possible to just hide that "External" notice in the messsage list within Outlook and not to disable the function completely?

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  5. Anonymous
    2023-01-31T00:04:50+00:00

    100% agree. I am now finding market appraisal requests/leads that have come from head office being marked as EXTERNAL and going straight into my junk folder. Not even the 'Clutter' inbox but Junk. These requests are worth 10's of thousands of dollars. STOP changing things with no option to opt out. Just another example of not being able to actually think for ourselves these days.

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