Outlook App on Android keeps crashing when trying to open an email

Anonymous
2022-09-10T04:16:25+00:00

My Outlook App won't open. I'm receiving notifications that I'm getting new mail and I can read the first couple of lines (in the notification ) but if I want to open the email to read the who thing by double clicking on it the email tries to open through the app and this crashes. To resolve this, I've already updated all the apps on my phone, rebooted the phone twice (once with a full reset). I have then tried to uninstall the outlook app and reinstall it but it says you need to deactivate the app first and you can't do this. I've also checked that the rest of the MS apps are working (word / excel etc) and they seem to be opening fine

Not sure how to resolve this issue as I didn't realise how much I read my emails on my phone until this glitch happened!

I hope you wonderful community can explain what's happening and how to resolve it

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2022-11-15T10:51:25+00:00

    Same problem here with Samsung A13. Time to fix the problem, guys...

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  2. Anonymous
    2022-11-15T12:48:42+00:00

    Starting to see same problem in my organisation when using v4.2243.1 on android 12 devices

    Outlook app opens on newly enrolled managed corporate devices then app closes.

    Have cleared cache out the outlook app and cleared all data, no improvement. Only started from Monday as far as I can tell.

    Managing devices with Microsoft Endpoint Manager (Intune)

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  3. Anonymous
    2022-11-15T13:29:48+00:00

    This Mirrors our situation

    A13 updated to latest version Samsung Update, Outlook stops

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  4. Anonymous
    2022-11-15T15:08:48+00:00

    Same issue here with a brand new Motorola E20!

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  5. Anonymous
    2022-11-15T16:47:55+00:00

    Looks like Microsoft have released a new version, it is showing on my Xaiomi but not the Samsungs.

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