Outlook App on Android keeps crashing when trying to open an email

Anonymous
2022-09-10T04:16:25+00:00

My Outlook App won't open. I'm receiving notifications that I'm getting new mail and I can read the first couple of lines (in the notification ) but if I want to open the email to read the who thing by double clicking on it the email tries to open through the app and this crashes. To resolve this, I've already updated all the apps on my phone, rebooted the phone twice (once with a full reset). I have then tried to uninstall the outlook app and reinstall it but it says you need to deactivate the app first and you can't do this. I've also checked that the rest of the MS apps are working (word / excel etc) and they seem to be opening fine

Not sure how to resolve this issue as I didn't realise how much I read my emails on my phone until this glitch happened!

I hope you wonderful community can explain what's happening and how to resolve it

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

81 answers

Sort by: Oldest
  1. Anonymous
    2022-11-18T14:53:14+00:00

    ok, test on a Samsung a40 and it's updated to ver 4.2244.1 (non intune device)

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2022-11-19T08:56:50+00:00

    Can't find this app on Play Store, any furtheradvice for a Home user?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2022-11-19T09:04:22+00:00

    Tha k you soooo much

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2022-11-19T11:08:05+00:00

    I have just installed 4.2244.1 from PlayStore onto my Samsung Galaxy Tab A and all is well so far. To do this I simply chose the Update option on PlayStore and let it get on with it. The only oddity was after it had first installed I had the option to Update rather than Open, I updated a second time and as I say all is well for the moment!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2022-11-19T11:29:49+00:00

    Thanks for the update. Was the app crashing on your tablet prior to the latest update?

    Was this answer helpful?

    0 comments No comments