Outlook App on Android keeps crashing when trying to open an email

Anonymous
2022-09-10T04:16:25+00:00

My Outlook App won't open. I'm receiving notifications that I'm getting new mail and I can read the first couple of lines (in the notification ) but if I want to open the email to read the who thing by double clicking on it the email tries to open through the app and this crashes. To resolve this, I've already updated all the apps on my phone, rebooted the phone twice (once with a full reset). I have then tried to uninstall the outlook app and reinstall it but it says you need to deactivate the app first and you can't do this. I've also checked that the rest of the MS apps are working (word / excel etc) and they seem to be opening fine

Not sure how to resolve this issue as I didn't realise how much I read my emails on my phone until this glitch happened!

I hope you wonderful community can explain what's happening and how to resolve it

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2022-09-10T04:50:50+00:00

    Hi there! This is Raech. I'm an Outlook.com user like you and I'm happy to help.

    Try resetting your account first and see if it helps with the issue. In your Outlook settings page, select your email account under 'Email Accounts' and tap Reset Account.

    If that still fails to resolve the issue, delete the account from the app instead and then re-add it. To do this, go back to Settings, select your account and tap Delete Account. You can immediately re-add the account after.

    Let me know if any of these helps.

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