Outlook App on Android keeps crashing when trying to open an email

Anonymous
2022-09-10T04:16:25+00:00

My Outlook App won't open. I'm receiving notifications that I'm getting new mail and I can read the first couple of lines (in the notification ) but if I want to open the email to read the who thing by double clicking on it the email tries to open through the app and this crashes. To resolve this, I've already updated all the apps on my phone, rebooted the phone twice (once with a full reset). I have then tried to uninstall the outlook app and reinstall it but it says you need to deactivate the app first and you can't do this. I've also checked that the rest of the MS apps are working (word / excel etc) and they seem to be opening fine

Not sure how to resolve this issue as I didn't realise how much I read my emails on my phone until this glitch happened!

I hope you wonderful community can explain what's happening and how to resolve it

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2022-11-24T08:04:07+00:00

    I've had the below back from MS Outlook app support...

    Hello John! Thank you for bringing this to our attention, we forwarded the case to our Engineers and is currently being worked on. A fix will be deployed with one of the future app updates, unfortunately we won't be able to provide you with an ETA for it. I'm very sorry for any inconveniences this may be causing you in the meantime. Let me know please if there should be anything else I can do for you at the moment.

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  2. Anonymous
    2022-11-19T11:59:58+00:00

    Yes with 4.2243.1 my Tab A crashed in the same way as peoples A13's, Outlook would load but crash straight away. Installing 4.2242.1 from the Galaxy Store resolved this and 4.2244.1 also seems to work.

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  3. Anonymous
    2022-11-19T09:04:22+00:00

    Tha k you soooo much

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  4. Anonymous
    2022-11-17T20:48:21+00:00

    Thanks I finally found it. Really appreciate your advice. Cheers.

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  5. Anonymous
    2022-11-17T19:25:08+00:00

    You are welcome. It actually worked finally for me too. Also, I turned off auto updates for Outlook only, not all apps.

    Her is a link on how to turn off auto updates on specific apps https://www.phonearena.com/news/Disable-Android-updates-specific-apps_id102881

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