Outlook 365 app error 1001 on RDS environment ( FSLogix)

Anonymous
2023-07-07T08:25:49+00:00

Hello,

We encounter an issue with M365 apps (Outlook, Work, Excel) on a specific environment ( Remote Desktop Service)

Sometime, when an user open his application (Outlook for instance) on a RDS, an authentification pop and ask for credentials. If the user enter his credentials, he encounter a 1001 error.

« We encountered an issue [1001] »

https://learn-attachment.microsoft.com/api/attachments/5a947921-955a-4688-ad93-acc305bf77c6?platform=QnA

We already try some step to resolve the issue that help in some case but not all the case, and not defintely for a same user ( Issue occur again) :

  • Clear folder C:\Users*yourusername*\AppData\Local\Microsoft\OneAuth and  C:\Users*yourusername*\AppData\Local\Microsoft\IdentityCache
  • Move the user from 1 TSE server to an other TSE)e
  • Clear FSlogix User profil ( The specific one link to FSLogix Office 365 Container technology )

The main issue is that the error can occur again few day laterfor the same user.

We also generate some log from M365 apps client during the signin process with this link to help : https://learn.microsoft.com/en-us/office/troubleshoot/diagnostic-logs/how-to-enable-office-365-proplus-uls-logging

In the log I find the reference to the 1001 error but the log is a bit complex to understand or analyse.

0xa3e4	Microsoft Outlook	Identity Authentication Client	48cmb	Monitorable	OneAuth log {"Message": "[MSAL:0004]\tERROR  \tErrorInternalImpl:134\tCreated an error: 58tm1, StatusInternal::Unexpected, InternalEvent::None, Error Code 2147942403, Context '(pii)'", "IsError": true}	

07/07/2023 09:04:21.440	OUTLOOK (0x8b30)	0xa3e4	Microsoft Outlook	Identity Authentication Client	48cmb	Monitorable	OneAuth log {"Message": "[OneAuth:Error:58tm1:db6d7d6e-a557-4465-a968-a874c5e456e5] (Code:1001) An unexpected error occurred.", "IsError": true}	

07/07/2023 09:04:21.440	OUTLOOK (0x8b30)	0xa3e4	Microsoft Outlook	Identity Authentication Client	48cmb	Monitorable	OneAuth log {"Message": "[OneAuth:Error:9vdpp:db6d7d6e-a557-4465-a968-a874c5e456e5] Unexpected error code: 1001", "IsError": true}

Environment :

  • Microsoft FSLogix version : 2.9.7654.46150
  • Office version : version 2305 build 16501.20228
  • OS version : Windows Server 2019 Standard 1809 build 17763.4499
Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-10-02T15:30:48+00:00

    I will be working on this issue tomorrow morning and attempting to downgrade Office per these findings. I will let everyone know how it goes.

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  2. Anonymous
    2023-10-02T15:22:52+00:00

    Have completed testing with a newer version that goes back to around March this year. Version 2301 - build 16.0.16026.20200 does not seem to be affected by this bug and can be considered production ready.

    Office Deployment Tool configuration file:

    <Configuration>

    <Add OfficeClientEdition="64" Channel="Current" Version="16.0.16026.20200">

    <Product ID="O365ProPlusRetail">

    <Language ID="en-us" />

    </Product>  

    </Add>

    <Updates Enabled="FALSE" />

    <Display Level="None" AcceptEULA="TRUE" />

    <Property Name="AUTOACTIVATE" Value="1" />

    <Property Name="SharedComputerLicensing" Value="1" />

    </Configuration>

    Downgrading FSLogix did not work for us, so we're considering downgrading Office to be the fix for now. Office auto-updates have been disabled and all future updates will be processed manually and tested before mass deployment.

    It's interesting that going back to the March version doesn't seem to exhibit the problem, as from what I've read for a lot of people on forums etc. the issues did start around March time. We don't appear to be having the problem as frequently at this stage as others on here, so it wouldn't be worth us downgrading.

    If you felt like it, and had the time, I guess you could install subsequent updates from March onwards one at a time to see if you can pinpoint which update caused the problems to start occuring.

    I sure wish Microsoft would hurry up and fix the bug though.

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  3. Anonymous
    2023-10-02T14:33:53+00:00

    Have completed testing with a newer version that goes back to around March this year. Version 2301 - build 16.0.16026.20200 does not seem to be affected by this bug and can be considered production ready.

    Office Deployment Tool configuration file:

    <Configuration>

    <Add OfficeClientEdition="64" Channel="Current" Version="16.0.16026.20200">

    <Product ID="O365ProPlusRetail">

    <Language ID="en-us" />

    </Product>  

    </Add>

    <Updates Enabled="FALSE" />

    <Display Level="None" AcceptEULA="TRUE" />

    <Property Name="AUTOACTIVATE" Value="1" />

    <Property Name="SharedComputerLicensing" Value="1" />

    </Configuration>

    Downgrading FSLogix did not work for us, so we're considering downgrading Office to be the fix for now. Office auto-updates have been disabled and all future updates will be processed manually and tested before mass deployment.

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    3 people found this answer helpful.
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  4. Anonymous
    2023-10-01T08:28:15+00:00

    Some of our customers running Windows Server 2019 in combination with FSLogix are also affected by this issue.

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