Outlook 365 app error 1001 on RDS environment ( FSLogix)

Anonymous

Hello,

We encounter an issue with M365 apps (Outlook, Work, Excel) on a specific environment ( Remote Desktop Service)

Sometime, when an user open his application (Outlook for instance) on a RDS, an authentification pop and ask for credentials. If the user enter his credentials, he encounter a 1001 error.

« We encountered an issue [1001] »

https://learn-attachment.microsoft.com/api/attachments/5a947921-955a-4688-ad93-acc305bf77c6?platform=QnA

We already try some step to resolve the issue that help in some case but not all the case, and not defintely for a same user ( Issue occur again) :

Clear folder C:\Users*yourusername*\AppData\Local\Microsoft\OneAuth and C:\Users*yourusername*\AppData\Local\Microsoft\IdentityCache
Move the user from 1 TSE server to an other TSE)e
Clear FSlogix User profil ( The specific one link to FSLogix Office 365 Container technology )

The main issue is that the error can occur again few day laterfor the same user.

We also generate some log from M365 apps client during the signin process with this link to help : https://learn.microsoft.com/en-us/office/troubleshoot/diagnostic-logs/how-to-enable-office-365-proplus-uls-logging

In the log I find the reference to the 1001 error but the log is a bit complex to understand or analyse.

0xa3e4	Microsoft Outlook	Identity Authentication Client	48cmb	Monitorable	OneAuth log {"Message": "[MSAL:0004]\tERROR  \tErrorInternalImpl:134\tCreated an error: 58tm1, StatusInternal::Unexpected, InternalEvent::None, Error Code 2147942403, Context '(pii)'", "IsError": true}	

07/07/2023 09:04:21.440	OUTLOOK (0x8b30)	0xa3e4	Microsoft Outlook	Identity Authentication Client	48cmb	Monitorable	OneAuth log {"Message": "[OneAuth:Error:58tm1:db6d7d6e-a557-4465-a968-a874c5e456e5] (Code:1001) An unexpected error occurred.", "IsError": true}	

07/07/2023 09:04:21.440	OUTLOOK (0x8b30)	0xa3e4	Microsoft Outlook	Identity Authentication Client	48cmb	Monitorable	OneAuth log {"Message": "[OneAuth:Error:9vdpp:db6d7d6e-a557-4465-a968-a874c5e456e5] Unexpected error code: 1001", "IsError": true}

Environment :

Microsoft FSLogix version : 2.9.7654.46150
Office version : version 2305 build 16501.20228
OS version : Windows Server 2019 Standard 1809 build 17763.4499

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278 answers

Anonymous

2023-10-25T07:39:46+00:00

Hi all,

Microsoft officially acknowledges this issue since yesterday.

"Some of the scenarios that receive the error Something went wrong [1001] are related to security software causing impact on the WAM plug-in (AAD.BrokerPlugin). "

https://support.microsoft.com/en-gb/office/error-something-went-wrong-1001-signing-in-to-microsoft-365-desktop-applications-6f63238d-d83c-437c-a929-de72fe819793

Finally! Took them long enough.

Interestingly they don't mention RDS environments/user profile disks/FSLogix.

They also encourage those experiencing the problem to open a support ticket within the portal.
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Anonymous

2023-10-25T06:54:01+00:00

Hi all,

Microsoft officially acknowledges this issue since yesterday.

"Some of the scenarios that receive the error Something went wrong [1001] are related to security software causing impact on the WAM plug-in (AAD.BrokerPlugin). "

https://support.microsoft.com/en-gb/office/error-something-went-wrong-1001-signing-in-to-microsoft-365-desktop-applications-6f63238d-d83c-437c-a929-de72fe819793
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Anonymous

2023-10-19T11:51:02+00:00

Hello,

I've been reading your posts since the beginning.

In our case we have an infra with 4 RDS microsoft server 2022, fslogix version 2210 hotfix 1, office it worked very well until early September,

I no longer have the exact date.

We were also deleting profiles in Fslogix, but since the beginning of the week we've noticed that when logging off and reconnecting to another RDS machine, the Outlook version 2309 build 1687.20166 connection could be found. It's reminiscent of a token that gets stuck on a server and isn't released.
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Anonymous

2023-10-19T11:31:12+00:00

We too have been seeing this issue over our FSLogix RDS server farm for the past couple of weeks.

It has only been affecting a handful of users per day but it has meant we have had to recreate the FSLogix profile for each user to help clear the error.

Our users are either receiving the "error 1001" pop up or are constantly being asked to authenticate with Microsoft.

Our version of Office 365 is 2308 (16731.20316) and is on the Monthly Enterprise Channel.

I am correct in thinking that those of you on the latest Current Channel version are no longer being impacted by the issue?
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Anonymous

2023-10-19T10:12:32+00:00

We have now gone 3 weeks without getting the 1001 error, it only occurs when users change their password and the next day it is working fine again. Although today I had to go through one of our steps with someone who changed their password yesterday and after deleting the broker pluggin folder it was fine, I would just put it down as being temperamental.
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