Outlook 365 app error 1001 on RDS environment ( FSLogix)

Anonymous
2023-07-07T08:25:49+00:00

Hello,

We encounter an issue with M365 apps (Outlook, Work, Excel) on a specific environment ( Remote Desktop Service)

Sometime, when an user open his application (Outlook for instance) on a RDS, an authentification pop and ask for credentials. If the user enter his credentials, he encounter a 1001 error.

« We encountered an issue [1001] »

https://learn-attachment.microsoft.com/api/attachments/5a947921-955a-4688-ad93-acc305bf77c6?platform=QnA

We already try some step to resolve the issue that help in some case but not all the case, and not defintely for a same user ( Issue occur again) :

  • Clear folder C:\Users*yourusername*\AppData\Local\Microsoft\OneAuth and  C:\Users*yourusername*\AppData\Local\Microsoft\IdentityCache
  • Move the user from 1 TSE server to an other TSE)e
  • Clear FSlogix User profil ( The specific one link to FSLogix Office 365 Container technology )

The main issue is that the error can occur again few day laterfor the same user.

We also generate some log from M365 apps client during the signin process with this link to help : https://learn.microsoft.com/en-us/office/troubleshoot/diagnostic-logs/how-to-enable-office-365-proplus-uls-logging

In the log I find the reference to the 1001 error but the log is a bit complex to understand or analyse.

0xa3e4	Microsoft Outlook	Identity Authentication Client	48cmb	Monitorable	OneAuth log {"Message": "[MSAL:0004]\tERROR  \tErrorInternalImpl:134\tCreated an error: 58tm1, StatusInternal::Unexpected, InternalEvent::None, Error Code 2147942403, Context '(pii)'", "IsError": true}	

07/07/2023 09:04:21.440	OUTLOOK (0x8b30)	0xa3e4	Microsoft Outlook	Identity Authentication Client	48cmb	Monitorable	OneAuth log {"Message": "[OneAuth:Error:58tm1:db6d7d6e-a557-4465-a968-a874c5e456e5] (Code:1001) An unexpected error occurred.", "IsError": true}	

07/07/2023 09:04:21.440	OUTLOOK (0x8b30)	0xa3e4	Microsoft Outlook	Identity Authentication Client	48cmb	Monitorable	OneAuth log {"Message": "[OneAuth:Error:9vdpp:db6d7d6e-a557-4465-a968-a874c5e456e5] Unexpected error code: 1001", "IsError": true}

Environment :

  • Microsoft FSLogix version : 2.9.7654.46150
  • Office version : version 2305 build 16501.20228
  • OS version : Windows Server 2019 Standard 1809 build 17763.4499
Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-11-08T21:59:10+00:00

    There's a registry key to prevent those firewall rules from accumulating:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy DeleteUserAppContainersOnLogoff (DWORD)Value: 1

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  2. Anonymous
    2023-11-08T21:22:50+00:00

    Hi,

    Exactly same actions and workarounds applied here. The registry keys seem to work as workaround instead of renaming/deleting Microsoft.AAD.BrokerPlugin folder located in profile user disk. This fix was recently applied for new users at first logon, waiting to see if this could defintively resolve this issue related to WAM authentication...

    I'll posting my results soon !

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  3. Anonymous
    2023-11-08T17:32:32+00:00

    Hello everyone,

    First of all, I would like to thank all the participants of this forum for the various workarounds and remedies attempted to resolve an issue that has persisted for several months now.

    On our side, we've been facing Office Error 1001 within our RDS environment, affecting numerous users across different collections. Unfortunately, the error remains despite our extensive efforts.

    Environment:

    • RDS farm using UPD
    • OS: Windows Server 2019 Datacenter (1809 build 17763.4974)
    • MS 365 Apps version: From 2302 to the latest release, 2310

    Here’s a detailed account of the actions we’ve taken:

    • Initial Workaround: Deleted two JSON files from the Outlook Appdata user folder, followed by signing out and back in from:
      • C:\Users%username%\AppData\Local\Microsoft\Outlook\16\
      • ******@domain.com.json
      • ******@domain.com.json
    • Secondary Step: When the initial workaround was inconsistent, we removed the same JSON files along with the 'OneAuth' and 'IdentityCache' folders, then repeated the sign-out/in the process:
      • C:\Users%username%\AppData\Local\Microsoft\OneAuth\
      • C:\Users%username%\AppData\Local\Microsoft\IdentityCache\
    • Further Measures: If the previous actions failed, as extensively discussed in this thread, we signed the user out, deleted the 'Microsoft.AAD.BrokerPlugin' folder from the User Profile Disk, and then reconnected to the RDS.
    • Last Resort: Attempted to recreate the user session.

    Despite these efforts, the issue persists. Additional measures that we tested but found unsuccessful include:

    • Deleting the ADAL registry key, which proved ineffective.
    • Removing Multi-Factor Authentication (MFA), which only slightly reduced the occurrence of the error.
    • Updating Office to the latest release, decreased the frequency of the error initially but did not resolve it.
    • Repairing Windows Account Manager (WAM) following Microsoft's recommendation, which had no effect.
    • Excluding the AAD.BrokerPlugin folder from Trend Micro's real-time search, Behavior Monitoring Approved list, and Trusted Program List.
    • Disabling antivirus software for a specific RDS Collection.

    We are now investigating a solution that involves blocking the 'WorkplaceJoined' option by adding the following registry keys:

    • HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin
      • DWORD: BlockAADWorkplaceJoin Value: 1
    • HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin
      • DWORD: AutoWorkplaceJoin Value: 0

    I will update here if this leads to any improvements. Thank you all for your help and feedback.

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  4. Anonymous
    2023-11-08T15:19:34+00:00

    I haven't posted on this for a few weeks now and wanted to give a quick update. Unfortunately, this is likely not going to help many but our client was so frustrated with the situation, we had to do something drastic and migrate everyone off of FSLogix and back onto roaming profiles. Combined with all our other implemented fixes and moving to roaming profiles, the issue is gone.

    However, part of me feels we put in an adequate workaround beforehand, but it was one of those situations where the client was fed up with testing and wouldn't let us continue. From what I saw, I think we did figure it out, but it was too late. I wish I had more details / testing under my belt, but here's the list of things we did.

    1. Computer GPO to deploy reg key to block AAD Workplace Join

    HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin; BlockAADWorkplaceJoin DWORD = 1

    HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin; AutoWorkplaceJoin DWORD = 0

    1. Microsoft 365 Apps for Business EN-US (x86) = 16.0.16827.20166
    2. FSLogix version BEFORE uninstalling = 2.9.8612.60056
    3. Computer GPO to block and hide Office updates

    Computer Configuration\Policies\Administrative Templates\Microsoft Office 2016\Updates

    Enable automatic updates = Disabled

    Hide option to enable or disable updates = Enabled

    Hide update notifications = Enabled

    1. User and Computer GPO to deploy reg key to alter the behavior for a federated user account so that the password is saved in Credential Manager (not sure if this did much honestly, but it was a live policy we added somewhere along the way).

    Computer + User Configuration\Preferences\Windows Settings\Registry

    HKCU\Software\Microsoft\Office\16.0\Common\Identity; NoDomainUser = 1

    1. FSLogix RoamIdentity = Enabled
    2. Users that were problematic before we made the above change, we scripted the removal of the following folders at next login until they were all purged. Once these were removed, the next login, 1001s were gone.

    C:\users$user\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    C:\users$user\AppData\Local\Microsoft\IdentityCache

    C:\users$user\AppData\Local\OneAuth

    A few other notes... with all the above changes we made, during our troubleshooting, we DID downgrade Office and FSLogix to a version another one of our clients was using with no issues, and it still didn't fix things. In regards to downgrading Office, it actually made things worse because instead of being prompted to log in every single time they open Office, it wouldn't prompt at all, but it would also consider their login not working, so users were completely locked out when we did this. I don't recall the versions without digging through months of tickets and emails. We also tried Office 2019 and it also did not work.

    Hope this helps. I'm moving on from this issue, it's been close to 6 weeks of pain, stress, and frustration, and I don't have it in me anymore to think about this. GG Microsoft. Thanks everyone who helped along the way.

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  5. Anonymous
    2023-11-08T13:52:41+00:00

    Guys why so complicated just follow my Post 4.October Just downgrade Office and setup the GPO for FSLogix and Office365 new that's it for the moment, we did this change on our server farm no issue or 1001 Error, i know its not so cool to downgrade the Office but seems the only working solution for the moment.

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