Delay rule in Outlook causing emails to get permanently stuck in outbox

Anonymous
2023-01-18T15:42:26+00:00

I have a three minute delay rule set up in Outlook. Previously this has worked with no issues, however, now about 50% of my emails get stuck in my outbox when they send. After hitting send the email goes to the outbox with the 'editing' symbol (piece of paper with pencil) next to it rather than the 'send' arrow symbol. If, after three minutes, send/receive is pressed the email won't send. If the email is opened and send hit again it wont send. The only way to send the email is to copy the text into a new email and send that. If I turn the rule off the issue goes away.

My internal IT department has been unable to help, they have run the repair function, created a new profile and reduced the downloaded emails, none of which helped.

Thanks in advance for contributions.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-10-18T00:20:44+00:00

    A quick fix I found is to (1) go to your outbox, (2) right click the email that is stuck, (3) move the email to drafts, (4) then find the draft email, and (5) hit send again. May not be a long term solution, and very tedious (would much rather just have the rule work), but that at least fixes the immediate problem.

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  2. Anonymous
    2023-10-18T16:45:07+00:00

    That used to work but now it doesn't.

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  3. Anonymous
    2023-12-19T16:11:37+00:00

    After some digging, I found that disabling the "Adobe Document Cloud for Microsoft Outlook" Add-In for Outlook solved this issue for me. Possibly there is some conflict with that add-in.

    Ever since I disabled that, the delayed send rule has been working as expected.

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  4. Anonymous
    2024-01-16T05:02:57+00:00

    GO TO OUTLOOK ADD-INS, UNCHECK THE "ACROBAT CLOUD.......(ETC)" ADD-IN.

    TRY TO SEND AN EMAIL AGAIN. SHOULD WORK. wink wink

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  5. Anonymous
    2024-01-17T15:31:23+00:00

    It worked!! Thank you!

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