Delay rule in Outlook causing emails to get permanently stuck in outbox

Anonymous
2023-01-18T15:42:26+00:00

I have a three minute delay rule set up in Outlook. Previously this has worked with no issues, however, now about 50% of my emails get stuck in my outbox when they send. After hitting send the email goes to the outbox with the 'editing' symbol (piece of paper with pencil) next to it rather than the 'send' arrow symbol. If, after three minutes, send/receive is pressed the email won't send. If the email is opened and send hit again it wont send. The only way to send the email is to copy the text into a new email and send that. If I turn the rule off the issue goes away.

My internal IT department has been unable to help, they have run the repair function, created a new profile and reduced the downloaded emails, none of which helped.

Thanks in advance for contributions.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

47 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-09-27T14:42:40+00:00

    I'm having the same issues. Can anyone help? It's one thing that helps our team be more efficient, is delaying emails so we can add more information that pops in our head after we've sent an email, but before it actually sends (due to the delay we set up).

    I find out hours later that something didn't send. Sometimes I can forward the email, but other times, it just perpetually is stuck, and I have to copy all the email and the attachments to a new email. It is really annoying and a huge time suck.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-09-27T14:51:26+00:00

    This issues was solved for me after I upgraded to 64-bit version of Outlook.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-09-27T14:51:36+00:00

    This issue was solved for me after I upgraded to 64-bit version of Outlook.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-10-11T05:10:49+00:00

    Issue is still there , full office repair , all pluggins disabled , 64bit office , latest updates .

    Microsoft® Outlook® for Microsoft 365 MSO (Version 2308 Build 16.0.16731.20310) 64-bit

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-10-13T18:19:19+00:00

    Same issue here

    Was this answer helpful?

    0 comments